ETHERLYN ROSARIO
The Bronx,NY
Summary
Dedicated administrative professional with experience as a first point of contact for clients, vendors and guests. A dependable self-motivated team player that prioritizes tasks and has a clear understanding of company values and goals.
Overview
1
1
year of professional experience
Work History
Receptionist
Google- JLL
01.2025 - Current
- Warmly welcomed clients and guests upon arrival, providing exceptional customer service and addressing inquiries to ensure a positive first impression.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Managed reception inventory, including tracking supplies, coordinating procurement, and maintaining organizational standards to support efficient front-desk operations.
- Served as the secondary point of contact for lactation room inquiries and reservations, managing scheduling and maintaining facility accessibility.
- Supported Facilities Coordinators with the weekly "Learning on the Lou" program.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted in AWA audit for the HUD 315 Google building to ensure compliance with safety and operational standards.
- Served as point of contact for internal and external customers seeking support and information.
- Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
- Initiated and submitted proactive GUTS tickets to address maintenance and safety concerns promptly, thereby promoting a cleaner and safer work environment.
Receptionist
Univision- JLL
12.2023 - 01.2025
- Welcome clients and guests in a friendly and professional manner
- Coordinate conference room schedules to ensure efficient use of space for meetings and other events
- Manage guest pre-registration for time efficiency and smooth arrivals
- Monitor and screen visitors to verify accessibility to inter-office personnel
- Conduct daily walkthroughs to ensure the cleanliness and presentability of workspace ensuring reflective of professional/safe environment conducive to productivity and efficiency
- Process Invoices while tracking status until completion and payment
- Operate multi-line telephone system to field and redirect high volume of calls filtering by business purpose and urgency
- Prioritize communication with vendors to ensure COI updates
- Cultivate positive relationships with clients through a professional demeanor and excellent interpersonal skills
- Handle sensitive information with discretion while maintaining strict confidentiality standards
Education
High School Diploma -
Jacqueline Kennedy Onassis
Manhattan, NY06.2019
Skills
- Communications
- Team Building
- Organization
- Problem Solution
- Time Management
- Meeting Minutes
- Customer Service
- Calendar Management
- Document Control
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Attention to Detail
- Corrigo
- Oracle
- GUTS
- Basware
- Multi-Line Phone Systems
- NextGen EMR Systems
- Office supply inventory control
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Google- JLL
01.2025 - Current
Receptionist
Univision- JLL
12.2023 - 01.2025
High School Diploma -
Jacqueline Kennedy Onassis
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