Ethlyn Torre Diaz
Sylmar,CA
Summary
Skillful and dedicated Business Manager with extensive experience in profit-driven multi-million dollar operations. Managed all HR activities, communications, reports, recruiting, reporting, interviewing, hiring and terminating of staff. Managed and maintained superior customer service skills. Coordination, planning and support of all daily operational functions in a highly confidential environment.
Overview
20
20
years of professional experience
Work History
Business Manager
Mid-Wilshire Dental Care
06.2012 - 02.2018
- Developed creative solutions to complex problems. Strong communication and facilitation skills
- Healthcare practice management and clinical operations management.
- Skilled at managing multiple assignments simultaneously.
- Secured and maintained patient and employee private and confidential records accordingly.
- Rapidly learned and mastered computer programs. Electronic billing submission and practices.
- Oversee department operations and implement strategies to deliver impeccable customer service.
- Maintained and produced quarterly reports. Department revenue optimization, patient access and ambulatory clinical care improvement.
- Project Management and ensuring employees follow all policies and procedures.
Pediatric Endocrinology Supervisor
Childrens Hospital
02.2010 - 05.2012
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Facilitated time cards and payroll verification
- Maintained department flow and addressed patient and employee issues.
Business Manager
Daniel Fainberg, DDS
06.1998 - 01.2010
- Optimized resource allocation by closely monitoring project progress and adjusting priorities as needed.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Billing, payroll, recruiting, terminating and reporting
Education
Bachelor of Science - Business Administration And Management
Cal State University of Northridge
California, United States06.2002
Skills
- Ability to understand statistical data and mathematical concepts and how to apply them HR processes
- Excellent leadership, training and developmental skills
- Strong computer skills and experience with office management and communications
- Exceptional verbal and written communication skills
- Ability to comprehend complex language, theories & methodologies
- Time management & organizational skills
- Strong problem solver
- Works well under pressure
- Administrative support specialist
- Maintained and managed superior customer service
Timeline
Business Manager
Mid-Wilshire Dental Care
06.2012 - 02.2018
Pediatric Endocrinology Supervisor
Childrens Hospital
02.2010 - 05.2012
Business Manager
Daniel Fainberg, DDS
06.1998 - 01.2010
Bachelor of Science - Business Administration And Management
Cal State University of Northridge
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