Summary
Overview
Work History
Education
Skills
Timeline
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Ethon Ulmer

Fresno,CA

Summary

I'm a focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands. I'm a very hard working young man with the discipline and dedication required to be good at any job. I'm a very self confident individual. I've accomplished so much in 24 years. Served in military, graduated with my associate in Respiratory Therapy. I'm grateful for the opportunities I'm given and I work the best of my abilities to show that.

Overview

6
6
years of professional experience

Work History

Customer Care Representative

Trumark Homes
Clovis, CA
05.2024 - 08.2024
  • Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
  • My job there was working with homeowners to help them achieve a perfect home. I did home inspections, frame walking inspections, and engaged with new home owners to help them with any of the issues they had. I now have good construction experience, as well as individual knowledge of how to fix floor squeaks, drywall repairs, and identifying problems within that field. I appreciate the time I had there. I was let go for an unknown reason. They refused to relay it to me, but I am confident they would have nothing but positive things to say about me.

Porter

Toyota Of Clovis
Clovis, CA
10.2023 - 04.2024
  • I worked with customers by greeting them with a smile, finding out what their needs are, and directing them to the correct department, so they can get the best care possible. I also moved vehicles to the back and pulled them up to the front when mechanics were done working on them.

Cook

The Habit Burger and Grill
Fresno, CA
10.2021 - 02.2022
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Operated grills, fryers and broilers to cook items to quality guidelines.

Gunner's Mate

US Navy
San Diego, CA
04.2018 - 04.2021
  • Monitored performance levels of weapons systems during exercises or operations at sea.
  • Assisted in conducting ballistic tests on newly installed gun mounts.
  • Assisted in loading, unloading, stowage and issue of ammunition for all weapons aboard ship.
  • Participated in periodic inspections of all weapons systems onboard vessel.
  • Provided support in the operation of all fire control equipment associated with gun mountings.
  • Supervised personnel performing maintenance on armament equipment.
  • Loaded ammunition into magazines for designated guns according to established procedures.
  • Calibrated instruments used to determine the range of a target for firing weapons systems.
  • Assisted in troubleshooting malfunctions related to fire control equipment.
  • Performed maintenance on small arms and machine guns, including disassembly and reassembly, cleaning, lubrication, and adjustment.

Education

Associate of Science - Respiratory Therapy

San Joaquin Valley College
Visalia, CA
08-2023

High School Diploma -

West Park Charter Academy
Fresno
02-2016

Skills

  • Customer Service
  • Data Entry
  • Email correspondence
  • Appointment Scheduling
  • Senior leadership support
  • Inbound Customer Service
  • Customer Relations
  • Documentation And Reporting
  • Complaint Handling
  • Problem Resolution
  • Customer Relationship Management
  • Conflict Mediation
  • Product Education
  • Project Management
  • Order Processing
  • Needs Assessment
  • Policies and Procedures Adherence
  • Professional phone voice
  • Regulatory Compliance
  • Teamwork and Collaboration
  • High-energy attitude
  • Professionalism
  • Problem-solving aptitude
  • Customer service excellence

Timeline

Customer Care Representative

Trumark Homes
05.2024 - 08.2024

Porter

Toyota Of Clovis
10.2023 - 04.2024

Cook

The Habit Burger and Grill
10.2021 - 02.2022

Gunner's Mate

US Navy
04.2018 - 04.2021

Associate of Science - Respiratory Therapy

San Joaquin Valley College

High School Diploma -

West Park Charter Academy

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Ethon Ulmer