Etiene Shea
Kissimmee
Summary
Business-oriented professional with over 10 years of experience in customer relations and leadership roles, recognized for driving team performance and enhancing client satisfaction. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills to tackle new challenges effectively. Proven ability to lead cross-functional teams and implement innovative solutions that optimize operational efficiency.
Overview
22
22
years of professional experience
Work History
HOST AMBASSADOR
Hello Landing
01.2020 - Current
- Conducted property inspections of vacant apartments, completed detailed inspection reports, and executed various administrative duties as required.
- Developed structured case management process to optimize member satisfaction.
- Engaged in recruitment efforts, conducting interviews and facilitating the hiring of new employees.
DISTRICT MANAGER
Kent Services
12.2013 - 01.2020
- Supervised a workforce of up to 50 individuals while coordinating training initiatives.
- Led recruitment initiatives, on-boarding processes, and professional development programs within the district.
- Enhanced customer retention, leading to increased revenue.
EVENT MANAGER
Texas De Brazil
06.2010 - 11.2013
- Secured new and repeat business through email, sales calls, and professional networking.
- Boosted sales performance by maintaining consistent monthly growth.
- Developed strategic alliances within the restaurant and hotel sectors.
CUSTOMER SERVICE ANALYST
Spherion Outsourcing Group
04.2008 - 06.2010
- Provided exceptional customer service, enhancing overall satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Analyzed customer inquiries and complaints in order to provide accurate solutions.
FRONT OFFICE
Embassy Suites Hotel
01.2003 - 04.2008
- Greeted, registered and assigned rooms to hotel guests.
- Addressed customer needs in a timely manner.
- Provided outstanding customer service while upholding company policies.
Education
Dr. Phillips High Scholl
Business Administration -
FL Christian University
Skills
- Leadership
- Team Building
- Project Management
- Decision-Making
- Communication
- Strategic Planning
- Problem-Solving
- Communication
Timeline
HOST AMBASSADOR
Hello Landing
01.2020 - Current
DISTRICT MANAGER
Kent Services
12.2013 - 01.2020
EVENT MANAGER
Texas De Brazil
06.2010 - 11.2013
CUSTOMER SERVICE ANALYST
Spherion Outsourcing Group
04.2008 - 06.2010
FRONT OFFICE
Embassy Suites Hotel
01.2003 - 04.2008
Business Administration -
FL Christian University
Dr. Phillips High Scholl
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