Etienne Conner
Woodbridge,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
Certification
Work History
Fort Belvoir Exchange
Fort Belvoir
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Truck Driver
Blah Blah
01.2024 - 05.2024
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Collaborated with team members to streamline processes and improve overall efficiency.
- Dropped and hooked trailers and changed configuration of equipment.
- Verified contents of inventory loads against Bills of Lading.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maximized load safety by balancing, securing, and weighing products.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Answered roadside assistance calls for tows and other vehicle support.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Inspected load security and checked for damages.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Education
71st Senior Highschool
Fayetteville05.2000
Skills
- Customer Service
- Shipment Processing
- Product display
- POS System Operation
- Cash Handling Accuracy
- Customer Assistance
- Safety oversight
- Inventory Control
- Product support
- Team Collaboration
- Organizational Skills Development
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Truck Driver
Blah Blah
01.2024 - 05.2024
Fort Belvoir Exchange
Fort Belvoir
71st Senior Highschool