Etienne Estorge
Metairie,LA
Summary
I have over 30 years of Retail Management Experience. 18 years with The Home Depot, 2 Years with Best Buy and 8 years with Circuit City Stores. I'm looking for an opportunity to grow in my profession and bring my experience to a great company.
Overview
31
31
years of professional experience
Work History
Department Manager
Floor & Decor
03.2025 - Current
- Led cross-functional teams to enhance operational efficiencies and improve customer satisfaction.
- Developed and implemented training programs to elevate staff performance and promote a culture of excellence.
- Analyzed sales data to inform inventory management and optimize product assortment strategies.
- Streamlined departmental processes, resulting in reduced lead times and improved service delivery.
- Fostered collaborative relationships with vendors to negotiate favorable terms and ensure timely product availability.
- Conducted regular performance evaluations, providing constructive feedback to drive team development and accountability.
Department Supervisor
Lowes Home Improvment
10.2023 - 03.2025
- Provided coaching and mentoring support to team members.
- Conducted performance reviews for staff members.
- Monitored department operations to ensure productivity standards were met.
Assistant Store Manager
The Home Depot
06.2005 - 08.2023
- Managed multiple store with over 200 associates for 18 years.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Department Supervisor
Best Buy
05.2003 - 06.2005
- I managed multiple teams of 8 or more associates.
- Conducted performance reviews for staff members.
- Developed and implemented departmental policies and procedures.
- Monitored department operations to ensure productivity standards were met.
- Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
- Provided coaching and mentoring support to team members.
- Facilitated communication between management, staff, and customers.
Assistant Store Manager
Circuit City
08.1994 - 11.2002
- I successfully moved up the ranks from sales associate to Assistant Store Manger during my tenure with Circuit City.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Education
Fine Arts -
University of New Orleans
01.2001
Skills
- POS Systems Operations
- Stock Management
- Process and Procedure Development
- Staff Supervision
- Customer Service
- Customer Relations
- Sales Growth
- Problem-Solving
- Reasoning
- Inventory Management
- Problem Resolution
- Leadership Skills
- Decisiveness
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
Timeline
Department Manager
Floor & Decor
03.2025 - Current
Department Supervisor
Lowes Home Improvment
10.2023 - 03.2025
Assistant Store Manager
The Home Depot
06.2005 - 08.2023
Department Supervisor
Best Buy
05.2003 - 06.2005
Assistant Store Manager
Circuit City
08.1994 - 11.2002
Fine Arts -
University of New Orleans