ETIENNE N. NKOUME
Lincoln,NE
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Assistant account Manager
Nelnet Business Solutions
04.2024 - 02.2026
- Managed customer inquiries through phone, email, and chat, averaging 150+ interactions weekly.
- Conducted client meetings, maintained relevant databases, and developed and coordinated office schedules.
- Identified client goals and targets, and worked on the creation and implementation of a new contact management system.
- Assisted customers with account setup, troubleshooting, and product inquiries.
- Maintained detailed records of customer interactions in Salesforce.
Lab technician
Natural Resources Conservation Service (NRCS)-Carbon Consulting Group, LLC (Contract)
01.2022 - 03.2024
- Processed and facilitate laboratory analysis of soil samples
- Collected data and update information management systems to ensure optimal operational capacity.
- Tracking shipment of soil samples to document receipt and shipment of soil samples
- Performed proper sample transport, handling, and disposal of domestic and foreign soils in compliance with regulations and NRCS policies
- Set up of soil analysis projects using a Laboratory Information Management System (LIMS) to track work
Staffing Coordinator
Oasis staffing
06.2019 - 01.2022
- Planning, organizing, and scheduling Interview
- Conducting face to face, phone interviews and making hiring decision
- Initiating background check
- Performing E-verification
- Processing onboarding documentation
- Postings on job boards and social media outlets, assisting in hiring events
- Sourcing candidates for direct hire and temporary-to-hire positions
- Assisting with Unemployment claims and employee employment verification for state and federal assistance programs
Microbiologist Lab technician
Artech Information Systems LLC- GSK - QA department (contract)
08.2018 - 04.2019
- Performs routine microbiological testing of products, raw materials, components and controlled environments according to site Standard Operating Procedures and Test instruction.
- Environmental Monitoring of controlled, classified areas including the use of Contact Plates, Settling Plates, and Air Samplers.
- Utility monitoring including compressed air, nitrogen system and water system – facilitating, collecting, reviewing, analyzing and/or reporting data
- Documents routine procedures following laboratory and company guidelines.
- Assists in non-conformance investigations including deviations, and OOT/OOS related to product results and environmental monitoring results.
Project Coordinator
Artech Information Systems LLC- GSK (contract)
02.2017 - 08.2018
- Support the transitioning of Quality Assurance Agreements (QAA) to Technical Terms of Supply (TTS) documents.
- Write, review and approve technical document
- Develop, Design, review and revise Standard Operation procedure (SOP) governing QAA and TTS process
- Coordinate and communicate with stakeholders to ensure accurate and timely completion of project
Lab Technician
ATLAS DATA System - ZOETIS (contract)
04.2016 - 12.2016
- Test, approve and report test results.
- Reported all discrepancies.
- Performed testing and analysis on air plate, water samples and incoming raw materials
- Performed necessary Quality Assurance procedures and reporting in chart and descriptive format.
- Conducted Quality Assurance audits of data and data generated control charts. Analyze findings and report recommendations for improvement.
- Maintained documentation in accordance with Good Manufacturing Practices (GMP) requirements.
- Conduct routine sample preparation, instrumentation analysis, data entry, routine reporting and distribution.
Microbiologist Lab Technician
IEH Laboratory and Consulting Group
01.2014 - 03.2016
- Maintained compliance with Good Manufacturing Practices (GMP), Good Laboratory Practices (GLP) and SOP
- Entered data and results into the network database LIMS
- Calibrated and troubleshoot various lab equipment
- Utilized MS Word, MS Excel and LIMS to record, calculate experimental results and communicate with clients
- Processed meat and environment samples – ground beef, fat, sponge using various laboratory equipment
- Prepared different types of growth media –nutrient, selective, differential, transport and enriched
- Performed qualitative analysis using PCR and gel electrophoresis to analyze and interpret bands (E. coli O157:H7, EHEC, Non-O157 STEC, Salmonella, Listeria monocytogene)
- Conducted quantitative analysis using MPN plate or petrifilm for Total Aerobic and Anaerobic Plate Counts (TPC, APC, ANPC), Generic E. coli, Yeast & Mold
- Maintained communication both oral and written, with key people about the results of their products
Education
Bachelor of Science - Chemical Engineering
University of Nebraska-Lincoln
Lincoln, NE08-2013
Skills
Bilingual (English and French)
Microsoft: Word, Excel, PowerPoint
Matlab, javascript, Aspen Plus, LIMS
Market analysis
Business development
Timeline
Assistant account Manager
Nelnet Business Solutions
04.2024 - 02.2026
Lab technician
Natural Resources Conservation Service (NRCS)-Carbon Consulting Group, LLC (Contract)
01.2022 - 03.2024
Staffing Coordinator
Oasis staffing
06.2019 - 01.2022
Microbiologist Lab technician
Artech Information Systems LLC- GSK - QA department (contract)
08.2018 - 04.2019
Project Coordinator
Artech Information Systems LLC- GSK (contract)
02.2017 - 08.2018
Lab Technician
ATLAS DATA System - ZOETIS (contract)
04.2016 - 12.2016
Microbiologist Lab Technician
IEH Laboratory and Consulting Group
01.2014 - 03.2016
Bachelor of Science - Chemical Engineering
University of Nebraska-Lincoln