Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

ETIOLA TONGA

West Valley City,UT

Summary

Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and a proactive approach to problem-solving.

Overview

16
16
years of professional experience

Work History

PUBLIC WORKS CLERK

West Valley City
11.2021 - Current
  • Reviewed files, records, and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track customer information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Lunch Account Technician/Collections Manager

Granite School District
02.2018 - 11.2021
  • Develop and track 92 schools delinquent account system to include documentation and management.
  • Work with parents to create payment plans and act as a liaison between parents and the school district.
  • Proficiently address customer questions, concerns, and complaints.
  • Maintain multiple manual and electronic documents and records systems.
  • Prepare daily, weekly, and monthly summaries of delinquent accounts.
  • Adhere to all administrative and legal requirements.

Front Office and Lunch Secretary

Granite School District
11.2015 - 02.2018

Prepared daily tracking paperwork and deposit reports for the school lunch program.

  • Provided customer service and managed multi-line phone systems.
  • Completed inventories.

Industrial Sewing Operator

Beehive Clothing
01.2012 - 11.2015

Sales Associate

Holiday Oil
09.2009 - 01.2012

Education

High School Diploma -

Hunter High School
West Valley City, UT

Skills

  • Self-motivated and dedicated Excellent communication skills Positive and courteous attitude Dependable, hardworking, punctual, and detail-oriented
  • Proficient in Microsoft Word, Office, Excel, PowerPoint, Outlook, and Google Docs
  • Experienced Customer Service Representative
  • Skilled in deposit tracking, credit card processing, and money handling, including collections and payments

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

PUBLIC WORKS CLERK

West Valley City
11.2021 - Current

Lunch Account Technician/Collections Manager

Granite School District
02.2018 - 11.2021

Front Office and Lunch Secretary

Granite School District
11.2015 - 02.2018

Industrial Sewing Operator

Beehive Clothing
01.2012 - 11.2015

Sales Associate

Holiday Oil
09.2009 - 01.2012

High School Diploma -

Hunter High School
ETIOLA TONGA