Etiq Shukran
Falls Church,VA
Summary
Experienced professional with over 20 years in import/export and multinational ventures, specializing in operations within politically and economically distressed nations. Expertise in refugee resettlement processes, demonstrating adaptability across diverse cultures and languages. Proven ability to manage programs and projects to successful completion while fostering team cohesion and cultural sensitivity. Strong communication skills facilitate rapport-building with diverse groups.
Overview
14
14
years of professional experience
Work History
Team Lead
International Organization for Migration (IOM)
Amman, Jordan | Doha, Qatar
11.2021 - Current
- Led and coordinated support teams during emergency response missions, ensuring timely execution of tasks, and smooth operations across mission-critical activities.
- Guided newly arrived individuals through military installations, third-party facilities, and hotels; provided comprehensive orientation, identity verification, and facilitated accurate room assignments.
- Supported the Civil Documentation Unit (CDU) by drafting and dispatching civil documents as requested by the Personal Resource Management (PRM) division.
- Responded to beneficiary inquiries via email and phone, delivering prompt and accurate updates regarding civil documentation, case statuses, and procedural information.
- Provided high-level linguistic and cultural interpretation support to the U.S. Embassy, Consular Services, and U.S. Citizenship and Immigration Services (USCIS).
- Assisted with both initial and follow-up interviews for incoming Afghan migrants, contributing to accurate case assessments, and efficient case processing.
- Ensured strong attention to detail in order to track data, inquiries, and effective communication mechanisms between IOM staff and beneficiaries.
- Delivered Cultural Orientation (CO) sessions in Farsi and Dari, equipping migrants with the knowledge and practical skills to adapt and thrive in the United States.
- Conducted pre-travel vetting and case management using the Department of State's START program for Afghan refugees in Afghanistan.
Owner/Operator – Rideshare Business
Uber Technologies Inc.
Washington, D.C
05.2014 - 10.2021
- Operated a personal rideshare business, providing safe, reliable, and customer-focused transportation services.
- Maintained a consistent 5-star rating through exceptional customer service, punctuality, and professionalism across thousands of completed trips.
- Demonstrated strong responsibility by adhering to all traffic laws, conducting routine vehicle inspections, and ensuring passenger safety at all times.
- Managed all aspects of the business, including scheduling, vehicle maintenance, customer engagement, and route optimization.
- Tracked trips, earnings, and expenses to support profitability and tax reporting.
International Business Development
CHS
Tripoli, Libya
06.2011 - 04.2014
- Conducted a comprehensive assessment of post-revolutionary Libya’s healthcare infrastructure, identifying critical gaps across hospitals, urgent care facilities, staffing, and clinic management systems.
- Collaborated with senior Libyan government officials to advocate for the integration of advanced U.S. healthcare technologies and operational standards across public and private medical sectors.
- Led strategic business development initiatives, including opportunity capture, key account management, revenue forecasting, and growth planning within a high-stakes international market.
- Developed tailored proposals for cross-border partnerships, aligning U.S. Healthcare innovations with Libya’s national healthcare reform priorities.
Operations & Staff Development Manager
ATT Global Import Export
Washington, DC
03.2012 - 02.2014
- Directed recruitment, onboarding, and continuous training initiatives, fostering a high-performance team culture, and ensuring compliance with safety, legal, and organizational standards.
- Established strategic goals by gathering relevant business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; and evaluating outcomes.
- Collaborated cross-functionally to align departmental objectives with broader organizational strategies, ensuring consistency in execution and resource allocation.
- Implemented policies that enhanced workplace culture, reduced staff turnover, and improved team cohesion and productivity.
Skills
- Contract management
- Contract negotiation
- Staff recruitment
- Cultural orientation
- Case management
- Problem solving
- Strategic planning
- Staff training
- Business Development
- Team leadership
Languages
- English
- Farsi/Dari
- German
Timeline
Team Lead
International Organization for Migration (IOM)
11.2021 - Current
Owner/Operator – Rideshare Business
Uber Technologies Inc.
05.2014 - 10.2021
Operations & Staff Development Manager
ATT Global Import Export
03.2012 - 02.2014
International Business Development
CHS
06.2011 - 04.2014
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