Etisiana Duarte

Ensuring the completeness, accuracy and timeliness of transaction reporting submissions across multiple regulatory regimes.

Engagement in designing, implementing and maintaining operation process.

Generate daily reports and analyze patterns to derive meaningful information.

Management reporting and issue escalation and resolution

responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.