Summary
Overview
Work History
Education
Skills
Industry Lines
Areas Of Practice
Computer Applications
Timeline
Generic

E. Todd Hernandez

Naples

Summary

Dynamic Operations Manager with a proven track record at Jeffrey Fisher Home, excelling in project management and client relations. Expert in implementing systems that enhance efficiency and drive customer satisfaction. Skilled in budgeting and negotiation, I consistently deliver results that optimize operations and elevate product quality.

Overview

35
35
years of professional experience

Work History

Operations Manager / Human Resources / Purchasing

Jeffrey Fisher Home
Naples
01.2021 - Current
  • Developed employee handbook to standardize HR policies and procedures.
  • Implemented Asana and Gantt charts for enhanced project management and tracking.
  • Created project budgets tailored to individual client requirements.
  • Oversaw client relations to ensure satisfaction and address concerns promptly.
  • Managed business insurance processes to mitigate risks effectively.
  • Coordinated inventory control and quality assurance for product integrity.
  • Reviewed and approved products for showroom sales to meet market demands.
  • Facilitated client furniture installations and coordinated warehouse logistics.

Showroom Manager

Judith Liegeois Designs
Naples
01.2018 - 01.2021
  • Purchase Order Processing / Receiving
  • Inventory Control / Quality Control
  • Product review and approval for showroom sales
  • Floor Set Design / Sales
  • Customer Service
  • Event Planning
  • Working with designers for product approval
  • Working with suppliers on new product orders

Operations Manager

The Posh Plum
Naples
01.2017 - 01.2018
  • Supervised six employees, ensuring efficient scheduling and payroll management.
  • Coordinated delivery schedules for incoming and outgoing shipments.
  • Reviewed incoming products to maintain quality standards for sale.
  • Established pricing strategies for merchandise to maximize profitability.
  • Designed and staged floor displays to enhance customer engagement.
  • Managed inventory controls to optimize stock levels and minimize losses.
  • Delivered exceptional customer service to foster positive shopping experiences.
  • Compiled weekly reports for owner review, highlighting operational performance.

Showroom Manager

Judith Liegeois Designs
Naples
01.2015 - 01.2017
  • Streamlined purchase order processing and receiving to enhance inventory management efficiency.
  • Conducted quality control checks to maintain high product standards.
  • Collaborated with designers for product review and showroom sales approval.
  • Designed floor sets to optimize visual merchandising and drive sales.
  • Delivered exceptional customer service to increase client satisfaction.
  • Coordinated event planning activities to promote new products effectively.
  • Negotiated with suppliers on new product orders to ensure timely delivery.

VP of Administration

Financial, Technical Services Inc.
Cincinnati
01.1993 - 01.2014
  • Entered monthly journal entries into accounting system to ensure accurate financial records.
  • Generated end-of-month financial reports for management review and decision-making.
  • Prepared payroll for 50 employees, ensuring timely and accurate processing.
  • Managed benefits administration and addressed personnel issues efficiently.
  • Assisted marketing manager in proposal preparation to support business development initiatives.
  • Handled customer service calls, providing prompt solutions to inquiries.
  • Oversaw administration and operations management to optimize workflow efficiency.
  • Collaborated with CPA on quarterly and annual reporting requirements to ensure compliance.

Real Estate Agent

Sibcy Cline Realtors
Cincinnati
01.1992 - 01.2012
  • Facilitated real estate sales by guiding clients through market trends and property options.
  • Provided mortgage assistance, streamlining application processes for clients.
  • Ensured seamless closing assistance, coordinating documentation and final transactions.

Sales Assistant

Pottery Barn
Cincinnati
01.1995 - 01.2002
  • Designed and staged floor sets to enhance visual merchandising and attract customers.
  • Managed inventory control processes to ensure optimal stock levels and organization.
  • Delivered exceptional customer service to foster positive shopping experiences.

Paralegal Intern

Schwartz, Manes & Ruby (Attorneys at Law)
Cincinnati
01.1990 - 01.1992
  • Collaborated with attorneys on legal entities, including trusts, LLCs, and corporations.
  • Provided paralegal support to enhance case management efficiency.
  • Reviewed and drafted legal documents to ensure accuracy and compliance.
  • Facilitated communication between attorneys and clients for effective case resolution.
  • Assisted in probate and real estate matters to streamline processes.
  • Managed court document filings to uphold deadlines and procedural requirements.
  • Supported litigation efforts through comprehensive research and documentation management.

Education

Associate Degree - Business Law

University of Cincinnati
Cincinnati, OH
06-1995

High School -

Princeton High School
Cincinnati, Ohio

Skills

  • Project management and budgeting
  • Inventory and quality control
  • Employee training and development
  • Client relations and negotiation
  • Process optimization and efficiency
  • Customer service excellence
  • Event planning and execution
  • Visual merchandising strategies
  • Performance reporting and analysis
  • Contract negotiation and management
  • Assignment delegation and oversight
  • Business administration fundamentals
  • Operations monitoring and improvement
  • Product management expertise
  • Data management systems
  • Customer relationship management strategies
  • Cost reduction initiatives
  • Systems implementation and integration
  • Procurement management processes
  • Microsoft Office proficiency
  • Workforce management techniques
  • High-pressure environment adaptability
  • Procedure development and documentation control

Industry Lines

  • Aerospace & Defense
  • Legal
  • Real Estate
  • Retail
  • Design

Areas Of Practice

  • Accounting/Bookkeeping
  • Design Services
  • Marketing
  • Proposals
  • Human Resources
  • Management
  • Paralegal
  • Real Estate Sales
  • Retail Sales

Computer Applications

  • Studio Designer
  • Asana
  • Team Gantt / Gantt Charts
  • Microsoft Office (Word-Excel-Visio-Power Point-Outlook)
  • Quick Books POS

Timeline

Operations Manager / Human Resources / Purchasing

Jeffrey Fisher Home
01.2021 - Current

Showroom Manager

Judith Liegeois Designs
01.2018 - 01.2021

Operations Manager

The Posh Plum
01.2017 - 01.2018

Showroom Manager

Judith Liegeois Designs
01.2015 - 01.2017

Sales Assistant

Pottery Barn
01.1995 - 01.2002

VP of Administration

Financial, Technical Services Inc.
01.1993 - 01.2014

Real Estate Agent

Sibcy Cline Realtors
01.1992 - 01.2012

Paralegal Intern

Schwartz, Manes & Ruby (Attorneys at Law)
01.1990 - 01.1992

Associate Degree - Business Law

University of Cincinnati

High School -

Princeton High School

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E. Todd Hernandez