Summary
Overview
Work History
Education
Skills
Timeline
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Etoiya Curry

Orange Park,FL

Summary

Proven to enhance tenant satisfaction and community engagement, I leveraged my customer service expertise and organizational capabilities at Pegasus Residential. By implementing innovative leasing strategies and fostering strong tenant relations, I significantly maintained high occupancy rates. My adeptness in Microsoft Office and team collaboration underpins my ability to drive results and exceed leasing targets.

Overview

20
20
years of professional experience

Work History

Leasing Consultant

Pegasus Residential
02.2024 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Collected rent and tracked resident payments and information in computer system.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.

Self Employed

E Tastee
08.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Certified Dietary Manager

Saints Care Center
02.2021 - 02.2024
  • Coordinated with vendors to source high-quality ingredients at competitive prices, maintaining strong relationships for long-term partnerships.
  • Conducted regular audits of food storage areas to maintain cleanliness standards and prevent contamination risks.
  • Improved patient satisfaction by developing and implementing customized meal plans according to their dietary needs and preferences.
  • Participated in interdisciplinary meetings to provide expertise on patient nutritional care, supporting holistic treatment approaches.
  • Monitored staff performance through evaluations and feedback sessions, addressing any areas needing improvement proactively.
  • Optimized kitchen efficiency for better meal preparation and delivery, ensuring timely service to patients.
  • Achieved budgetary goals through effective cost control measures, including bulk purchasing and negotiating vendor contracts.
  • Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
  • Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
  • Fostered a positive work environment that encouraged teamwork, creativity, and open communication among staff members.
  • Managed a team of dietary aides, providing ongoing coaching and support to ensure high-quality meal services for patients.
  • Proactively addressed potential issues impacting meal service quality or patient satisfaction by analyzing trends and implementing necessary changes.
  • Implemented continuous improvement initiatives in response to performance metrics, enhancing overall department effectiveness.
  • Partnered with dietitians in assessing patients' needs for therapeutic diets upon admission or during their stay at the facility.
  • Streamlined meal planning processes by utilizing advanced software programs for menu creation and recipe management.
  • Frameworked monthly menus based on seasonal ingredients availability while adhering to nutritional guidelines.
  • Led the development of special event menus for holidays or themed days at the facility, promoting variety in meal offerings.
  • Reduced food waste by closely monitoring inventory levels and adjusting purchasing practices accordingly.
  • Enhanced food safety standards by implementing strict hygiene protocols and conducting regular staff training sessions.
  • Purchased food supplies for department according to budget limitations.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Visited with residents to inquire about satisfaction, quality, and personal preferences.
  • Monitored production to check safety, standardized production and appropriate portioning.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Leasing Consultant

Plum Tree Apartments
01.2005 - 07.2014
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Collected rent and tracked resident payments and information in computer system.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Collaborated with team members to consistently provide a seamless leasing experience for all clients.
  • Distributed and followed up on tenant renewal notices.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Increased lease renewals, maintaining open and effective communication with current tenants.
  • Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
  • Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
  • Participated in regular training sessions to stay current on industry trends and best practices.
  • Maintained accurate and up-to-date records of all leasing transactions and tenant communications.
  • Implemented feedback mechanisms, gathering insights to improve tenant services and satisfaction.

Education

Associate of Arts - Culinary Arts

Le Cordon Bleu College of Culinary Arts - Austin
Austin, TX
05.2015

Skills

  • Customer Service
  • Fair Housing Regulations
  • Building rapport
  • Fair housing policies
  • Customer service expertise
  • Lease Agreements
  • File Management
  • Organizational capabilities
  • Leasing and sales
  • Phone and Email Etiquette
  • Application processing
  • Telephone and email etiquette
  • Sales Techniques
  • Property Tours
  • Creative Problem-Solving
  • Training and mentoring
  • Team Collaboration
  • Organized Mindset
  • Community Engagement
  • Staff Management
  • Data Entry
  • Customer service-focused
  • Critical Thinking
  • Customer Relations
  • Tenant relations
  • Decision-Making
  • Microsoft Office
  • Property Showing

Timeline

Leasing Consultant

Pegasus Residential
02.2024 - Current

Certified Dietary Manager

Saints Care Center
02.2021 - 02.2024

Self Employed

E Tastee
08.2014 - Current

Leasing Consultant

Plum Tree Apartments
01.2005 - 07.2014

Associate of Arts - Culinary Arts

Le Cordon Bleu College of Culinary Arts - Austin

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Etoiya Curry