Summary
Overview
Work History
Education
Skills
Timeline
Generic

E Torrance Holmes II

Graham ,WA

Summary

Dedicated professional with strong work ethics. Hardworking and passionate about serving my community. Seeking career in the criminal justice field that will allow me to take on new challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I work well individually and a great team player. With the right training I will be a valuable asset to your to your establishment.

Overview

10
10
years of professional experience

Work History

DSP Delivery Driver

Amazon
01.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

UPS Seasonal Driver

UPS Customer Center
10.2023 - 01.2024
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.

Customer Service Associate

Men's Wearhouse
09.2017 - 06.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Provided training and support to new associates to help provide high-quality customer service.

Contractor's Apprentice

Overhaul Services LLC
09.2014 - 09.2017
  • Worked alongside contractor to establish timelines for constructions projects and provided quality and cost control on various projects.
  • Assisted in renovations by removing refuse, performing light demolition and painting and installing sheetrock.
  • Issued purchase orders and coded invoices for payment to verify contractor billings.
  • Consistently stayed under budget by monitoring job progress and controlling costs.
  • Scheduled and attended pre-planning sessions with general contractors.
  • Coordinated with other craft employees to maximize project efficiency.

Education

Bachelor of Arts - Criminal Justice

University of Washington
Tacoma, WA
06.2021

High School Diploma -

Graham Kapowsin High School
Graham, WA
06.2017

Skills

  • Mental health awareness
  • Verbal Communication
  • Physical Fitness
  • Stress Tolerance
  • Integrity and Honesty
  • Leadership Qualities
  • Team player
  • Strong work ethics
  • Assertiveness

Timeline

DSP Delivery Driver

Amazon
01.2024 - Current

UPS Seasonal Driver

UPS Customer Center
10.2023 - 01.2024

Customer Service Associate

Men's Wearhouse
09.2017 - 06.2019

Contractor's Apprentice

Overhaul Services LLC
09.2014 - 09.2017

Bachelor of Arts - Criminal Justice

University of Washington

High School Diploma -

Graham Kapowsin High School
E Torrance Holmes II