Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Etosha Walton

Canton,MS

Summary

Professional office support and customer service specialist with extensive experience in administrative functions and office management. Exceptional multi-tasking skills. Ability to navigate and learn new systems quickly. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset to ensure seamless team operations, problem solving, and goal achievement.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Parkway Health And Rehab
06.2024 - Current
  • Answers multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Manages approximately 40 incoming calls, emails and faxes per day from customers.
  • Contacts medical offices and providers to obtain information needed to accurately process resident billing.
  • Supports recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Maintains confidentiality of sensitive information by adhering to strict privacy policies.
  • Built and maintains excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Image Processing Specialist 2

BankPlus
06.2021 - 06.2024
  • Corrected items for checking, savings, and time deposits using multiple PC based software programs.
  • Responded promptly and efficiently to approximately 20 calls and customer inquiries related to accounts and products.
  • Guided and educated customers on on-line banking setup.
  • Assisted customers with navigating company website.
  • Created spreadsheets using Microsoft Excel to document and track customer activities.
  • Identified areas for process improvement, contributing to enhanced workflow efficiency.

Senior Data Entry Specialist

Fifth Third Bank
07.2014 - 11.2020
  • Streamlined data entry processes, enhancing accuracy and efficiency across multiple departments.
  • Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
  • Led training sessions for new data entry staff, improving onboarding effectiveness and team productivity.
  • Developed standardized procedures for data management, ensuring compliance with regulatory requirements.

Education

High School Diploma -

Lindblom College Preparatory High School
Chicago, IL
06-2001

Skills

  • Customer service
  • Account management
  • Medical terminology familiarity
  • Data entry
  • Experienced in software utilization
  • Experienced in document creation with Microsoft Word
  • Excel proficiency
  • Strong problem solver

Accomplishments

  • Achieved error-free award by completing multiple projects with accuracy and efficiency.

Timeline

Administrative Assistant

Parkway Health And Rehab
06.2024 - Current

Image Processing Specialist 2

BankPlus
06.2021 - 06.2024

Senior Data Entry Specialist

Fifth Third Bank
07.2014 - 11.2020

High School Diploma -

Lindblom College Preparatory High School

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