Etrudy Hammond

• Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
• Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
• Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
• Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.

I am customer service in the corporate billing office, I speak with multiple people on a daily basis, I collect balances for their accounts.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Greeted incoming patients, completed registration procedures and checked each into system.
• Handed out forms to complete or update and put newest information into computer database.
• Performed clerical tasks such as copying, faxing and calling patients, outside offices and insurance companies.
• Calculated money due and processed payments.
• Made appointment for customers, mailed reminders and added details to office calendar.

• Greeted incoming patients, completed registration procedures and checked each into system.
• Answered office phone and emails to schedule appointments, answer questions, and document information.
• Made appointment for customers, mailed reminders and added details to office calendar.
• Collected copays and account balance payments and updated account records.

• Greeted incoming patients, completed registration procedures and checked each into system.
• Made appointment for customers, mailed reminders and added details to office calendar.
• Performed clerical tasks such as copying, faxing and calling patients, outside offices and insurance companies.
• Answered office phone and emails to schedule appointments, answer questions, and document information.
• Maintained front office cleanliness and organized supplies to increase productivity.

• Maintained general office organization and cleanliness.
• Responded to messages and emails to the office and transferred correspondence.
• Transmitted information or documents to customers, using computer, mail or facsimile machine.
• Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
• Performed administrative support tasks, completing duties within required timeframes.
• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
• Utilized active listening skills to quickly resolve problems and escalated larger issues to.
• Managed scheduling and payroll for team of 10 staff in busy office.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Demonstrated consistent operational excellence to maintain stellar office reputation.