Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Etsub Solomon

Stone Mountain,GA

Summary

Driven and adaptable professional with a proven track record of delivering exceptional customer service and improving operational efficiency. Excelled in fast-paced environments at Starbucks, mastering inventory management and conflict mediation. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
12.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed approximately 15-20 incoming calls, emails and faxes per day from customers.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.

Front Desk Receptionist

Heyday
02.2023 - 07.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Ice Cream Server/Cashier

Bruster's Real Ice Cream
08.2020 - 06.2021
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Provided support to fellow team members when needed, creating a cohesive work environment.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.

Education

Associate of Science - Psychology

Georgia State University
Atlanta
05.2024

Skills

  • Friendly and outgoing
  • Exceptional customer service
  • Team Leadership
  • Adaptive and creative

Accomplishments

Associates Degree Graduate- Psychology

Languages

Amharic
Native or Bilingual
English
Native or Bilingual

Timeline

Barista

Starbucks
12.2023 - Current

Front Desk Receptionist

Heyday
02.2023 - 07.2023

Ice Cream Server/Cashier

Bruster's Real Ice Cream
08.2020 - 06.2021

Associate of Science - Psychology

Georgia State University

Similar Profiles

CREATE PROFILE
Etsub Solomon