Mignot Tedla

- Provided technical support to end-users, troubleshooting hardware and software issues via phone, email, and remote desktop tools

- Diagnosed and resolved network connectivity issues, ensuring minimal downtime for users

- Collaborated with cross-functional teams to escalate and resolve complex technical issues

- Documented troubleshooting steps and solutions for future reference

- Conducted training sessions for employees on new software applications and technologies

• Installed and configured hardware components, such as processors, RAM modules, hard drives, motherboards and video cards.
• Troubleshot and resolved technical issues related to operating systems, software applications and networking equipment.
• Performed preventive maintenance on computers by running system diagnostics tests.
• Implemented security measures to protect data from unauthorized access or destruction.

• Assessed and identified issues and quickly resolved to restore functionality.
• Installed new systems and components according to service orders and manufacturer instructions.
• Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
• Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
• Translated customer needs into operational plan to fulfill projects with right resources.
• Provided feedback to improve strategies, programs and initiatives.

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
• Inventory stock and reorder when inventory drops to a specified level.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.