Etta Coston
Jacksonville,NC
Summary
A highly motivated, dependable worker with over twenty five year experience in customer service, outstanding communication skills, adept at working independently, as well as working with others towards a team goal, efficient and courteous with ability to recognize client needs and meet them, maintaining a high work ethic, well organized and skillful, trained wi the computer systems and Microsoft.
Overview
17
17
years of professional experience
1
1
Language
Work History
Director
Above And Beyond Child Care Center
04.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Formed strategic partnerships and connected with potential clients to drive business development.
Director
Shiloh Institute Of Learning Childcare Facility
06.2012 - 03.2023
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Created and updated records and files to maintain document compliance.
Office Worker
Hilda's Cooking & Catering
01.2007 - 12.2011
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Interacted with customers by phone, email, or in-person to provide information.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Executed record filing system to improve document organization and management.
- Offered superior guest relations by greeting and guiding visitors to appointments and staff members.
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Freed up staff to focus on advanced work by answering basic telephone calls, emails and letter inquiries.
Education
No Degree - Early Childhood Education
Haywood Community College
Clyde, NCHigh School Diploma -
Montbello High School
Denver, CO05.1983
Skills
Strategic Planning
Verbal and written communication
People Management
Operations Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
401k matchPaid time offWork-life balancePaid sick leaveHealthcare benefitsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsQuote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Director
Above And Beyond Child Care Center
04.2023 - Current
Director
Shiloh Institute Of Learning Childcare Facility
06.2012 - 03.2023
Office Worker
Hilda's Cooking & Catering
01.2007 - 12.2011
No Degree - Early Childhood Education
Haywood Community College
High School Diploma -
Montbello High School
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