ETTA DiMARCO
HAVERTOWN,PA
Summary
Senior manager leading business operations to support measurable growth. Skilled in cross-functional collaboration and team execution. Focus on operational improvements aligned with business goals.
Overview
30
30
years of professional experience
Work History
Senior Manager
Visiting Angels Mainline
Havertown, Pennsylvania
01.2022 - 09.2026
- Developed marketing strategies to strengthen presence within the veteran community, increasing outreach and awareness.
- Established client relationships through lead intake and service agreement negotiation, enhancing client engagement.
- Guided veterans in navigating home care benefit processes, ensuring access to necessary services.
- Developed care plans for clients, monitoring progress via monthly supervisory visits.
- Monitored authorizations, ensuring timely renewals for veterans.
Director
BAYADA Home Health Care
Media, PA
05.2012 - 07.2021
- Assume full management for office operations and functions.
- Established BAYADA as a preferred provider and employer in the community.
- Oversee Marketing and Recruiting efforts.
- Monitored service quality to enhance client and employee satisfaction.
- Ensure compliance with applicable laws, policies and procedures.
- Oversaw accounts receivables and collections to ensure financial stability.
Client Services Manager
BAYADA Home Health Care
Haverford, PA
12.1996 - 05.2012
- Establish service agreements with clients and payors.
- Obtain Insurance Confirmation and authorization from third party payors.
- Cultivated strong relationships with field staff, clients, and referral sources to enhance collaboration.
- Managed a diverse caseload, ensuring timely and effective service delivery.
- Processed payroll while maintaining strict adherence to budgetary guidelines.
- Participate in hiring, orientation and onboarding of new hires.
Education
B.A. - Economics
VILLANOVA UNIVERSITY
Villanova, PASkills
- Recruitment strategies
- Strategic marketing
- Client development
- Financial management
- Compliance management
- Staff management and development
- Relationship building
Accomplishments
- Successfully grew and split an office.
- Selected to be Team Leader for Hawaii Integration Team.
- Chosen to be Associate Leadership Development Program Coach.
- Welcome Panelist for Client Service Manager Workshop.
- Participant at Bayada Legislative Day in Harrisburg.
Timeline
Senior Manager
Visiting Angels Mainline
01.2022 - 09.2026
Director
BAYADA Home Health Care
05.2012 - 07.2021
Client Services Manager
BAYADA Home Health Care
12.1996 - 05.2012
B.A. - Economics
VILLANOVA UNIVERSITY