Etta-Jane Brown
Team Leader
Stockton,CA
Summary
I am a strong leader dedicated to streamlining operations to decrease costs and promote organizational efficiency. I am also an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as possessing excellent customer relations aptitude and relationship-building skills. I'm proficient in using independent decision-making skills and sound judgment to positively impact company success. I'm dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
TEAM LEADER / SR. TAX ANALYST / CDAS CAPTAIN
H & R Block
09.2017 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Assisted individuals and small business with their Federal and State Income Tax filing, provided excellent customer service, client retention, financial planning, upselling of financial products and file maintenance.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
REALTOR
eXp Realty
8 2019 - Current
- Proudly assisting clients in buying/selling residential and commercial properties
- Promote properties through advertisements, open houses, and listing services, Mediate negotiations between buyer & seller, Providing my clients with extensive knowledge about their local real estate market as well as educating my clients by staying current on financing options; government programs; types of available mortgages; and real estate, zoning, and fair housing laws.
SMALL GROUP PROCESSOR, MEDICAL RECORD TECH
Aerotek/Blue Shield
09.2018 - 01.2019
- Compile, process, and input information via data entry of health insurance applications for major health insurance company in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system.
Head Bookkeeper
Kroger
02.2014 - 02.2016
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Implemented cost-saving measures in daily operations by analyzing expenditures and recommending budget adjustments as needed.
- Managed front end cashiers for accuracy, problem solving, customer service
Education
No Degree - Accounting And Business Management
Modesto Junior College
Modesto, CA 05.2001 -
Skills
I possess the ability to become a VIP asset to any team I join I am a quick learner and self-starter that is results oriented
undefinedTimeline
SMALL GROUP PROCESSOR, MEDICAL RECORD TECH
Aerotek/Blue Shield
09.2018 - 01.2019
TEAM LEADER / SR. TAX ANALYST / CDAS CAPTAIN
H & R Block
09.2017 - Current
Head Bookkeeper
Kroger
02.2014 - 02.2016
No Degree - Accounting And Business Management
Modesto Junior College
05.2001 -
REALTOR
eXp Realty
8 2019 - Current
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