Etta J. Killebrew-Martin

• Package Handlers are responsible for warehouse duties including sorting of packages of varying sizes and weights by hand, including lifting, pushing, packages.

• Fulfilling orders through the assembly line and placing freight, paperwork, and packing materials into a box.
• Packed products in accordance with specified instructions.
• Inspected products for quality before packaging to ensure customer satisfaction.
• Packaged merchandise efficiently for customer orders at a leading retail store.
• Collaborated with team members to meet daily packing goals and deadlines.
• Inspected packages for accuracy and completeness before shipping.

• Administers and operates the organization's warehouse, including processing, packaging and storage of supplies, materials.
• Using RF scanner to receive merchandise to be put away.

• Provided excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on a call; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.

• Providing excellent customer service, including determining customer's needs and completing sales efficiently.
• Analyzing sales metrics and business goals, marketing products, and organizing displays.

• The Customer Service/ Shipping Clerk is responsible for managing the drivers; signing drivers to a dock doors to have merchandise unloaded and reviewed to make sure merchandise is corrected.
• Making sure the driver gets the correct merchandise to be shipped back out.
• Generate bill of lading for the drivers and giving the drivers a seal to place on the back of the doors.
• Setting appointments for customers pick up and inbound delivery.

• Greeting visitors, directing them to the appropriate person or office answering phones on behalf of employees, screening calls and monitoring voice messages.

• Contact customers on delinquent accounts over 90 to 120 days past due; accept payments on delinquent accounts; setting up payment arrangements extending the due date and or refer customers to mortgage for refinancing delinquent loans.

• Contact customers on delinquent accounts over 90 to 120 days past due; accept payments on delinquent accounts; setting up payment arrangements extending the due date and or refer customers to mortgage for refinancing delinquent loans.

• Contact customers on delinquent accounts over 90 to 120 days past due; accept payments on delinquent accounts; setting up payment arrangements extending the due date and or refer customers to mortgage for refinancing delinquent loans.

• Contact customers on delinquent accounts over 90 to 120 days past due; accept payments on delinquent accounts; setting up payment arrangements extending the due date and or refer customers to mortgage for refinancing delinquent loans.

• Supervision and training of 3 sales associates; made daily reports; made bank deposits; performed sales transactions.

I assists customers with their inquires, resolving any issues, and ensuring a positive customer experience. I resolve complaints, answer questions and process orders.

• Performed daily operations; monthly inventory; assisting customers; made sure merchandise was put on the floor.

• Issued refunds; completed sales transactions.