Etta Westry
Rincon,GA
Summary
Results-driven manager with a proven track record in team management and operational efficiency. Expertise in enhancing customer satisfaction and implementing effective training programs to foster employee development.
Overview
13
13
years of professional experience
Work History
Manager
Krystal's Restaurant
02.2024 - 11.2025
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance cleaning,customer service,cooking.
Sales Associate
Lowe's
11.2023 - 07.2025
- Assisted customers in selecting products, providing tailored recommendations for home improvement projects.
- Maintained product displays and inventory levels, ensuring a visually appealing shopping environment.
- Executed sales transactions accurately using point-of-sale systems, enhancing customer satisfaction through efficiency.
- Trained new associates on store procedures and customer service best practices.
Manager
Sonic
06.2020 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service Delivered and deposit cash to bank daily.
Manager
KFC /Taco Bell
08.2017 - 03.2020
- Coordinated cross-departmental initiatives to streamline processes and enhance operational efficiency.
- Mentored staff in best practices for merchandise presentation and store layout optimization.
- Evaluated employee performance, providing constructive feedback to foster professional growth.
- Oversaw compliance with safety regulations, ensuring a secure shopping environment for customers and staff.
Manager
Walmart
02.2013 - 07.2017
- Led team in daily operations to ensure optimal customer service and satisfaction.
- Developed training programs for new associates, enhancing onboarding experience and retention rates.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Analyzed sales data to identify trends, driving strategic decisions for product placement.
Education
High School Diploma -
Thomas Jefferson High School
Brooklyn, NY05-1979
Skills
- Team building
- Problem solving
- Great customer service
- Adaptability
- Team player
Timeline
Manager
Krystal's Restaurant
02.2024 - 11.2025
Sales Associate
Lowe's
11.2023 - 07.2025
Manager
Sonic
06.2020 - 05.2023
Manager
KFC /Taco Bell
08.2017 - 03.2020
Manager
Walmart
02.2013 - 07.2017
High School Diploma -
Thomas Jefferson High School