Ettenna Kelly

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Investigated and resolved customer inquiries and complaints quickly.

Temporary to Permanent Position for above company

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Verified accuracy of data entered into system to produce error-free reports.
• Sorted documents and maintained organized filing process.
• Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.

Temporary to Permanent Position with above company

• Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
• Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
• Learned semi-skilled and advanced work by shadowing experienced workers.
• Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
• Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
• Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.