Etuale Fruean
Kailua-Kona,HI
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Versatile Server with years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received high customer satisfaction ratings due to friendliness, speedy service and communication.
Diligent Security professional with 8 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
15
15
years of professional experience
Work History
Server
Jackie Rey’s
10.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Trained and mentored new servers on menu knowledge and service protocols.
- Collaborated with kitchen staff to address special requests and dietary restrictions.
- Resolved customer complaints swiftly, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area to meet health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server/ Bartender/ Manager
Papa Kona Restaurant And Catering
10.2020 - 09.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Pool Server
Biltmore Arizona
01.2020 - 03.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
Server
Broke Da Mouth Grindz
02.2018 - 12.2019
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items and recorded order information.
- Collected orders and relayed them to bartenders quickly and accurately.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Checked guests' identification before serving alcoholic beverages.
Security Officer
Kukio Golf And Beach Club
10.2016 - 01.2018
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Secured doors in office and main building.
- Identified violators and escorted departing personnel to guard against theft of property.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
- Reported irregularities such as fire and safety hazards to maintenance.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
Security Officer
Fairmont Orchid, Hawaii
10.2013 - 10.2016
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Secured doors in office and main building.
- Identified violators and escorted departing personnel to guard against theft of property.
- Reported irregularities such as fire and safety hazards to maintenance.
- Monitored employee activities, confirming compliance with security regulations.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Transportation Security Officer
Transportation Security Administration, TSA
10.2010 - 10.2013
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
- Provided top-notch protection for traveling public by conducting tests for explosives residue.
- Conducted patrols of key areas to spot and control security concerns.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
- Screened passengers by verifying ID's and boarding passes.
- Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Authenticated boarding passes, identification and passports to prevent fraudulent travel.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
Education
High School Diploma -
Kealakehe High School
Kailua-kona, HI05.2009
Skills
- Sales expertise
- Conflict resolution techniques
- Emergency Management
- Safety and Security
- File and records management
- Investigation documentation
- Emergency Response
- Hazardous Items Knowledge
- Behavioral Observations
- Customer service and assistance
- Self-motivated professional
- Critical thinking
- First Aid/CPR
- Multitasking abilities
- Training & Development
- Beverage preparation
- Order Accuracy
- Menu Memorization
- High-Volume Dining
- Ordering Procedures
- Cash Handling
- Food running
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Menu memorization
- Team collaboration
- Order accuracy
- Quality control
- Suggestive selling
- Guest relations management
Timeline
Server
Jackie Rey’s
10.2023 - Current
Server/ Bartender/ Manager
Papa Kona Restaurant And Catering
10.2020 - 09.2023
Pool Server
Biltmore Arizona
01.2020 - 03.2021
Server
Broke Da Mouth Grindz
02.2018 - 12.2019
Security Officer
Kukio Golf And Beach Club
10.2016 - 01.2018
Security Officer
Fairmont Orchid, Hawaii
10.2013 - 10.2016
Transportation Security Officer
Transportation Security Administration, TSA
10.2010 - 10.2013
High School Diploma -
Kealakehe High School