Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Etzely Rangel

Miami,Florida

Summary

Outstanding student with experience in print shop and customer service seeks opportunity to learn by doing while working with a copy center or customer service, through a part-time job or summer internship.



Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. CStrong communicator and negotiator able to foster relationships with key stakeholders and vendors.

Overview

8
8
years of professional experience

Work History

Accounts Payable Assistant

KD Nutra
10.2022 - 02.2024
  • Ensure invoices and statements are entered and up-to-date in the NAV system as assigned
  • Supports the Finance team with the processing of cash receipts, recording of revenue and receivable
  • Verifies amounts and codes on various forms for accuracy
  • Sorts documents and posts debits/credits to proper accounts
  • Balances entries and makes necessary corrections
  • Verifies statement items and totals with department records
  • Prepares or checks invoices, requisitions and other documents for processing; encodes and obtains approvals when necessary
  • Review and process debit card and expense reports and receipts submitted by cardholders on a monthly basis
  • Processes accounts payable invoices to ensure timely payment and proper general ledger posting; reconciles expense checks to issued statements and the general ledger
  • Records, files, scans documents, updates information, and sorts mail and/or reports as required
  • Maintain and monitor office supply inventory, including placing orders and handling deliveries
  • Provide administrative support to ensure smooth office operations
  • Collaborate with the Administrative Team to plan and execute company events
  • Perform administrative tasks such as answering phone calls, filing, organizing, copying, and mailing documents
  • Coordinate meetings, including scheduling and welcoming visitors
  • Handle event registrations and manage travel arrangements, including flights and hotel bookings
  • Manage company vehicles, overseeing maintenance, monitoring availability, and handling reservations
  • Draft correspondence, including letters, memos, and e-mails on behalf of management
  • Aid in Accounts Payable/Receivable processes
  • Support special projects as required and fulfill additional assigned duties.
  • Responded promptly to vendor inquiries, fostering positive relationships with external partners.
  • Ensured timely approval of invoices by monitoring outstanding items and following up with approvers as needed.
  • Trained new team members on accounts payable processes, promoting consistency across the department.
  • Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
  • Supported cash flow management by scheduling and prioritizing payments according to company policies and vendor terms.
  • Facilitated the transition from manual to digital record-keeping, reducing paper waste and increasing data security.
  • Matched purchase orders with invoices and recorded necessary information.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Generated invoices upon receipt of billing information and tracked collection progress.

Gift Shop Services

The Miami-Dade Zoological Park and Gardens
09.2021 - 10.2022
  • Exceeded sales targets consistently while adhering to company policies and procedures governing discounts or special offers on merchandise selections.
  • Inspired team members to provide outstanding service to customers through regular coaching sessions, constructive feedback mechanisms, and ongoing skills development initiatives.
  • Collaborated closely with management teams to develop targeted marketing campaigns that increased brand recognition and attracted new clientele.
  • Ensured smooth financial transactions with accurate cash handling, timely deposits, and thorough record-keeping practices.
  • Increased foot traffic to the shop by organizing in-store events, collaborating with local businesses for cross-promotions, and engaging customers on social media platforms.
  • Generated repeat business from satisfied customers who praised the shop's unique product offerings, excellent customer service standards, and overall shopping experience.
  • Boosted sales revenue by effectively managing inventory, merchandising products, and devising promotional strategies.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Facilitated a positive work environment that fostered collaboration among staff members while encouraging continuous professional development opportunities related to industry best practices or emerging trends within the retail sector.
  • Ensured compliance with federal regulations regarding workplace safety protocols or financial reporting requirements by regularly reviewing company policies and updating procedures as necessary.
  • Delivered exceptional customer service experiences through active listening skills, prompt problem resolution techniques, and follow-up communications with patrons.
  • Enhanced customer satisfaction by providing personalized gift recommendations and maintaining a welcoming store atmosphere.
  • Maximized store profitability by carefully monitoring expenses such as utility costs, employee wages, and supply orders while identifying potential cost-saving measures.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Wireless Sales Associate

Metro by T-Mobile Store
06.2019 - 09.2020
  • Greets customers in a timely and positive manner - create a positive sales/buying experience for the customer
  • Identifies the customer's needs and provide information related to MetroPCS products and services
  • Handles all administrative aspects of the sale including paperwork to establish service, accepting customer payments, and filing completed orders
  • Troubleshooting problems and resolving a range of customer issues from device to billing, to service concerns
  • Generating excitement for new solutions and products that can enhance their experience
  • Make recommendations according to customer's needs on features, accessories, upgrades, and rate plans.
  • Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
  • Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
  • Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
  • Delivered exceptional customer service by quickly addressing concerns or inquiries, maintaining a high level of customer retention.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Conducted regular inventory audits to ensure accurate stock levels and prevent discrepancies or loss.
  • Streamlined the activation process for new devices, ensuring a smooth experience for customers while increasing efficiency.
  • Processed transactions accurately using point-of-sale systems while adhering to company policies regarding cash handling procedures.
  • Participated in ongoing training sessions for continuous professional development and improved sales skills.
  • Adapted quickly to new products and promotions, leveraging this knowledge to drive sales and create compelling product presentations for customers.
  • Managed multiple tasks simultaneously while maintaining attention to detail and excellent time management skills.
  • Developed creative promotional displays that showcased current offers and captured customer interest at first glance.
  • Resolved account issues promptly by collaborating with support teams as needed, resulting in higher overall satisfaction ratings from customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Sales Associate

Aeropostale – The Falls Store
03.2019 - 06.2019
  • Meeting and making a connection with customers, asking questions and listening to shoppers’ needs
  • Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor
  • Maintaining selling floor presentations, and restocking them as needed
  • Be aware of current promotional events and sales
  • Maintain a professional attitude with sincerity and enthusiasm reflecting Aeropostale’s commitment to our customer – the most important person in our stores
  • Handle all returns courteously and professionally.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.

Waitress / Cashier

Las Cazuelas & L’ Incontro Restaurant
10.2017 - 06.2018
  • Provide the perfect service experience for every Guest
  • Present menu, answer questions and make suggestions regarding food and beverage
  • Serve the Guest in an accommodating manner
  • Apply positive suggestive sales approach to guide Guests
  • Handle cash, credit or check transactions with customers
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
  • Used POS system to enter orders, process payments and issue receipts.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.

Customer Service

Emas Inc.
06.2016 - 08.2017
  • Verified packing order slips with merchandise information in packing invoice
  • Maintained inventory of supplies and restocks self-service copiers as necessary
  • Welcomed and greeted guests and delivered outstanding customer service.
  • Provided excellent customer service, addressing patron needs promptly and courteously.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Maintained a clean, organized workspace for efficient operation of all printing tasks.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Improved customer satisfaction by delivering high-quality prints within tight deadlines.
  • Consistently met strict quality assurance standards through rigorous inspection of completed work, ensuring customer satisfaction and repeat business.
  • Coordinated with other departments such as bindery and shipping to ensure seamless end-to-end production processes for clients'' orders.
  • Proofed all job orders, securing client approval prior to production.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Fastened and labeled containers on pallets, added stretch and shrink wrap and signed pick tickets to protect items and confirm accuracy of orders.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Assisted in inventory management, conducting regular counts and reporting discrepancies.
  • Collaborated with the shipping department to ensure accurate labeling and documentation for smooth transit processes.
  • Prepared shipping documents to track incoming and outgoing shipments and maintain proof of transaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

Freshman - Music Business

MIAMI DADE COLLEGE
Miami, FL

Skills

  • Attention to Detail
  • Customer Service
  • Time Management
  • Teamwork and Collaboration
  • Relationship Building
  • Data Entry
  • Sorting and Categorizing
  • Interpersonal Skills
  • Event Planning
  • Vendor Relationship Management
  • Event sales
  • Creativity and Adaptability
  • Team Leadership and Motivation
  • Administrative Recordkeeping
  • Bookkeeping and Accounting
  • Artistic vision and creativity
  • Client Relations and Customer Service
  • Reliable and punctual
  • Positive Reinforcement
  • Multitasking Abilities
  • Data Entry and Record Keeping
  • Team Motivation and Leadership
  • Creative solutions
  • Expense Reporting
  • Technical Troubleshooting
  • Sales and Marketing
  • Inventory management experience
  • Keen attention to detail

Languages

Spanish
Native or Bilingual

Timeline

Accounts Payable Assistant

KD Nutra
10.2022 - 02.2024

Gift Shop Services

The Miami-Dade Zoological Park and Gardens
09.2021 - 10.2022

Wireless Sales Associate

Metro by T-Mobile Store
06.2019 - 09.2020

Sales Associate

Aeropostale – The Falls Store
03.2019 - 06.2019

Waitress / Cashier

Las Cazuelas & L’ Incontro Restaurant
10.2017 - 06.2018

Customer Service

Emas Inc.
06.2016 - 08.2017

Freshman - Music Business

MIAMI DADE COLLEGE

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Etzely Rangel