Euclides Rivera
Orlando
Summary
Results-oriented professional known for exceptional customer service and sales skills. Experienced in multilingual support and team coaching, contributing to significant improvements in customer trust and retention. Ready to leverage expertise to enhance customer interactions and drive business success.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Synchrony Financial
Orlando
07.2024 - Current
- Provided exceptional customer support through phone and online channels.
- Resolved customer inquiries with accuracy and efficiency using CRM software.
- Assisted customers in understanding financial products and services offered.
- Documented customer interactions and maintained detailed records for future reference.
Sales Associate
Kane's Furniture
Orlando
04.2024 - 06.2024
- Assisted customers in selecting furniture that meets their needs.
- Provided product information and answered customer inquiries effectively.
- Maintained an organized sales floor and ensured clean displays.
- Processed sales transactions accurately using point-of-sale system.
Customer Service Associate
Sonder Hospitality
Orlando
02.2024 - 04.2024
- Provided comprehensive support for hospitality services across USA, Canada, and Europe.
- Handled guest inquiries via email, chat, and social media throughout their stay.
- Collaborated with local teams to enhance customer experience in multiple languages.
- Delivered exceptional customer support through various channels, enhancing guest satisfaction and fostering repeat bookings.
Retention Team Manager
Spectrum Communications
Orlando
04.2022 - 11.2023
- Responsible for coaching and developing representatives to help them achieve goal metrics and sales figures.
- Motivate and support team members to keep them engaged and focused in a fast-paced heavy call volume environment.
- Responsible for continuing learning and new sales strategies development.
Bilingual Sales Team Manager
Spectrum Communications
Orlando
08.2021 - 04.2022
- Motivate and support team members to help them achieve sales metrics and goals.
- Responsible for coaching and developing representatives to help them achieve personal commission goals.
- Prepare and update hourly sales reports to maintain total vision on daily sales objectives.
- Responsible for continuing learning and new sales strategies development.
- Resolve credit card issues, ensuring regulatory compliance and enhancing customer trust.
- Coordinated with cross-functional teams to align on product knowledge, ensuring consistent messaging and effective support.
- Maintained comprehensive records of customer interactions, ensuring compliance with banking regulations and enhancing data accuracy.
- Resolved complex credit card issues, significantly enhancing customer trust and loyalty while ensuring strict regulatory compliance.
- Enhanced customer satisfaction, boosting sales through strategic engagement.
- Applied sales techniques, achieving measurable revenue growth.
- Delivered exceptional service, fostering customer loyalty.
- Utilized analytical skills to identify sales opportunities.
- Contributed to team goals, driving overall performance.
- Enhanced customer engagement by implementing personalized sales strategies, leading to noticeable gains in customer loyalty.
Education
Bs - Architecture
Univeridad Nacional Pedro Henriquez Urena
Santo Domingo, Republica Dominicana05.1999
High School Diploma -
Colegio Nuestra Senora de Guadalupe
San Juan, Puerto Rico05.1990
Skills
- Excel
- Customer relationship management
- CRM software proficiency
- Financial product knowledge
- Sales transaction processing
- Multilingual customer support
- Team leadership
- Bilingual
- Interpersonal skills
- Communication
- Poised under pressure
- Sales strategy development
- Performance coaching
- Effective communication
- Problem solving
Hobbies and Interests
- Art
- Cocktail enthusiast
- Foodie
Languages
- English
- Spanish
Personal Information
Title: Team lead
Timeline
Customer Service Associate
Synchrony Financial
07.2024 - Current
Sales Associate
Kane's Furniture
04.2024 - 06.2024
Customer Service Associate
Sonder Hospitality
02.2024 - 04.2024
Retention Team Manager
Spectrum Communications
04.2022 - 11.2023
Bilingual Sales Team Manager
Spectrum Communications
08.2021 - 04.2022
Bs - Architecture
Univeridad Nacional Pedro Henriquez Urena
High School Diploma -
Colegio Nuestra Senora de Guadalupe