Eudelia Combs

Work History

True Value Hardware Store

04.2009 - 06.2010

Set up displays and trained employees on current promotions.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Processed both cash and card purchases and returns.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Operated POS cash register and equipment to collect payments.
Maintained a safe and clean store environment by adhering to company policies, performing routine cleaning tasks.
Listened to customer needs and desires to identify and recommend optimal products.

Thomco Insurance

06.2007 - 09.2008

Maintained organized filing systems for accounting records, ensuring easy access to crucial information when needed.
Maintained accounting records utilizing in-house and client systems.
Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
Reduced downtime with proactive IT support and rapid issue resolution.
When needed assisted with receptionist duties
a.) Answered up to 8 phone lines
b.) Distributed incoming faxes
c.) Opened and distributing incoming mail
d.) Maintained all office supplies
e.) Scanned and Filed documents
Ran diagnostics on electronic equipment and fixed all the necessary errors
Installed software to fit ThomCo’s computer needs

Sitel

07.2006 - 05.2007

Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
Managed high call volume while maintaining a professional demeanor, ensuring a positive customer experience at all times.
Responded to customer inquiries and provided technical assistance over phone.
Served as an escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.
Maintained up-to-date knowledge of product and service changes.

Thomco Insurance

06.2004 - 07.2006

Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Managed multiple tasks and met time-sensitive deadlines.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Assisted with planning office events and meetings for smooth execution.
Translate to Spanish Speaking Clients