Krisna Mandujano
Seattle,WA
Overview
8
8
years of professional experience
Work History
Program Coordinator
Harborview Medical Center
Seattle, WA
12.2022 - Current
- Partner with Harborview outpatient and inpatient care areas (Behavioral Health, Neurology, Inpatient Psych units) to coordinate interpreter requests.
- Use EPIC Cadence and Access database to support the Interpreter Services department in scheduling more than 400 daily interpreter requests.
- Creates daily schedules for staff interpreters who serve LEP (Limited English Proficiency), Deaf, Deafblind, and hard-of-hearing patients.
- Assists leadership and departmental staff with team scheduling, data entry, and report generation.
- Partners with external language agencies to schedule daily ASL, Deaf, and Tactile interpreters for admitted Deaf and Hearing-Impaired patients.
- Coordinates with Real-Time Captioning (CART Services) agency to preschedule interpreters for telehealth appointments.
- Helps providers troubleshoot telehealth challenges to ensure language access needs at the time of appointment.
- Advocates for accessibility in healthcare to ensure health equity for all underserved communities.
COVID-19 Registration Technician
City Of Seattle
Seattle, WA
07.2020 - 08.2021
- Participated in national efforts to promote COVID-19 testing and vaccination in Washington state.
- Provided customer service for over 50,000 patients, including Spanish speakers, seeking COVID-19 testing and Moderna, Pfizer, and J&J vaccination.
- Used Signetics and Solv software for same-day appointment scheduling and insurance intake.
- Maintained accurate patient records with detailed data entry and regular database updates.
- Developed trusting relationships with COVID-19 patients and staff by practicing empathy in a high-stress environment.
President
United Student Association - South Seattle College
Seattle, WA
06.2019 - 06.2020
- Presided over seven Student Government officers to pass campus policy motions for nearly 6,000 students.
- Drafted and presented reports for monthly District Board of Trustees meetings.
- Drafted quarterly communications addressed to the student body.
- Chaired weekly meetings and quarterly issue-focused public forums with the College President.
- Drafted job descriptions and reviewed resumes for qualified student candidates for three job openings.
- Interviewed, onboarded, and trained student staff members to achieve optimal productivity.
- Active student representative of the Political Science Tenure Committee, Student and Fee Committee, and College Council (project-based committees)
District Intern
Office Of Congresswoman Pramila Jayapal
Seattle, WA
01.2020 - 03.2020
- Scheduled team meetings, answered constituent inquiries, and provided administrative tasks as needed.
- Composed direct correspondence, including packets, printed letters, and thank you emails, to constituents and liaisons from Washington 7th Congressional District.
- Assisted immigration caseworkers with drafting correspondence to federal agencies such as USCIS, DHS, and CBP.
- Drafted professional tourist B-2 visa recommendation letters sent to U.S. embassies in Tanzania, Malawi, New Delhi, and Abuja.
Front Desk Assistant
South Seattle College
Seattle, WA
09.2017 - 04.2018
- Assisted staff with administrative duties ranging from organizing forms, making photocopies, filing records, and handling phone lines.
- Maintained confidential employee records, employee documentation, and client information.
- Implemented efficient ways to organize and secure employee-confidential records.
- Assisted with processing and logging of budget request forms.
- Completed I-9 Form for new employee hires.
- Provided students with general campus information as well as up-to-date information on campus departments.
Front Desk Assistant
Maria Ordonez Dentistry
Seattle, WA
09.2016 - 09.2017
- Performed administrative duties such as scheduling appointments/resolving appointment conflicts, processing payments, filing patient charts, and contacting local clinics for patient records.
- Checked in patients and managed logbooks to comply with security initiatives.
- Assisted in translating medical and registration forms for Spanish-speaking patients.
- Spent time with each patient verbally reviewing and explaining documents for client comprehension.
- Assisted doctor with planning, organizing, and coordinating external events: responsibilities included drafting agendas, scheduling meetings, and venue booking.
Timeline
Program Coordinator
Harborview Medical Center
12.2022 - Current
COVID-19 Registration Technician
City Of Seattle
07.2020 - 08.2021
District Intern
Office Of Congresswoman Pramila Jayapal
01.2020 - 03.2020
President
United Student Association - South Seattle College
06.2019 - 06.2020
Front Desk Assistant
South Seattle College
09.2017 - 04.2018
Front Desk Assistant
Maria Ordonez Dentistry
09.2016 - 09.2017