Eugeina Collins
Raleigh,North Carolina
Summary
Friendly and outgoing [Job Title] with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in [Area of certification]. Motivated restaurant professional with excellent money handling and food preparation skills. Proficient in preparing drinks, stocking supplies and cleaning surfaces. Focused on boosting and maintaining customer satisfaction through efficient and upbeat service. Friendly [Job Title] enjoys creating memorable beverages for customers in busy establishments. Well-educated in all types of brews and known for engaging people from all cultures and backgrounds. Enthusiastic demeanor coupled with ability to stay composed during peak periods.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Barista
Sodexo
Raleigh, NC
08.2009 - 03.2020
- Created over [Number] drinks in average shifts with consistently positive customer satisfaction scores.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every [Timeframe].
- Elevated customer loyalty by using strong [Skill] and [Skill] abilities to resolve customer problems.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Sanitized [Type] and [Type] equipment and wiped down counters and tables to prevent spread of germs.
- Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
Head Cashier
Eurest Services
Cary, NC
08.2000 - 09.2006
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Increased customer loyalty and retention.
Head Cashier
Aramark
Raleigh, NC
06.1996 - 08.2000
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
- Educated employees on all job tasks, including register use, merchandising and customer service.
- Received and processed customer payments.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
- Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
Education
High School Diploma -
Needham Broughton High School
Raleigh, NC05.1986
Security And Loss Prevention Services
Advanced Training Institute
Los Angeles, CA03.1987
Windows
Wake Technical Community College
Raleigh, NC01.2003
Computer
Gcf Learnfree.rg
Raleigh, NC04.2003
Skills
- Menu memorization
- Food running
- Inventory
- Guest service
- Communications
- Regulatory Compliance
- Business Operations
- Problem Resolution
- Customer Service
- Team Building
Accomplishments
Awarded gifts for excellent customer service.
Certification
- Certified Information System Security Professional (CISSP)
Timeline
Lead Barista
Sodexo
08.2009 - 03.2020
Head Cashier
Eurest Services
08.2000 - 09.2006
Head Cashier
Aramark
06.1996 - 08.2000
High School Diploma -
Needham Broughton High School
Security And Loss Prevention Services
Advanced Training Institute
Windows
Wake Technical Community College
Computer
Gcf Learnfree.rg
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