Eugena Rudenko
Plymouth,MN
Summary
Proactive Store Owner with extensive experience in customer service, store operations, and business management. Developed a loyal customer base through personalized assistance and maintained an inviting store environment. Skilled in inventory management, supplier negotiations, financial administration, and marketing strategies, bringing a results-driven approach to advancing business success.
Overview
11
11
years of professional experience
Work History
Store Owner
Edible Arrangements
09.2020 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
Real Estate Agent
Edge Line Realty
03.2014 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Mortgage Loan Processor
Wells Fargo
12.2016 - 03.2020
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
Assistant Property Manager
Spectrum
08.2015 - 12.2016
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Showed apartments to potential tenants and answered questions regarding community.
Education
Master of Management - Management And Finance
Donetsk National University of Economics And Trade
Donetsk, Ukraine06-2009
Skills
- Store operations
- Business Networking
- Store maintenance
- Performance Analysis
- Employee Scheduling
- Staff hiring
- Negotiation
- Business Planning
- Regulatory Compliance
- Verbal and written communication
- Customer Service
- Team Leadership
Languages
Russian
Full Professional
Ukrainian
Full Professional
Timeline
Store Owner
Edible Arrangements
09.2020 - Current
Mortgage Loan Processor
Wells Fargo
12.2016 - 03.2020
Assistant Property Manager
Spectrum
08.2015 - 12.2016
Real Estate Agent
Edge Line Realty
03.2014 - Current
Master of Management - Management And Finance
Donetsk National University of Economics And Trade
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