Eugenaida Sinvilcar
Chula Vista,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Service Specialist/Deck Seaman
US Navy
02.2019 - 02.2023
- Assisted customers in making informed purchase choices and selecting products.
- Attended to customer complaints and processed product return or replacement requests.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Processed customer payments, generated bills and filled out warranty cards.
- Unloaded delivery trucks 3 times per week and safely transported goods from stockroom to assigned floor.
- Coordinated efficient product deliveries to meet customers' demands.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Overcame objections by asking lifestyle questions and creating value for customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Reviewed mission requirements and identified appropriate equipment to achieve goals.
Food and Beverage Cashier
Seaworld
06.2018 - 02.2019
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Provided correct change to customers while following cash handling policies and procedures.
- Engaged customers to help create superior food and beverage experience.
- Replaced CO2 tanks and soda syrups when depleted.
- Provided customers with information on specials and discount deals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Cashier and Bagger
Publix
08.2016 - 06.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over 300 customer per day.
Education
No Degree - Computer Science
Southwestern College
Chula Vista, CA06.2025
High School Diploma -
Oak Ridge High School
Orlando, FL05.2017
Skills
- Customer Service and Assistance
- Good Communication Skills
- Effective Multitasking
- Scheduling and Time-Tracks
- Health and Safety Procedures
- Handling Complaints and Inquiries
- Delegation and Supervision
- Exceeding Customer Expectations
- Implementing Pricing Strategies
- Mathematical Calculations
- Financial Recordkeeping
- Reporting and Performance Analysis
- Computer Proficiency
- Employee Performance Evaluations
- Inventory Accuracy
- Cash Handling and Reconciliation
- Event Planning
Certification
- First aid and cpr certification
Languages
French
Native or Bilingual
haitian creole
Native or Bilingual
Timeline
Retail Service Specialist/Deck Seaman
US Navy
02.2019 - 02.2023
Food and Beverage Cashier
Seaworld
06.2018 - 02.2019
Cashier and Bagger
Publix
08.2016 - 06.2018
No Degree - Computer Science
Southwestern College
High School Diploma -
Oak Ridge High School