Eugene Betham
Long Beach,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Strong problem solver working effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
NNR Global Logistics
Carson
2015.03 - 2024.09
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
Warehouse Clerk
NFI Cal Cartage
Carson , CA
2014.03 - 2015.02
- Received, unpacked and inspected incoming shipments of merchandise.
- Prepared outgoing orders for shipment according to customer specifications.
- Loaded and unloaded trucks with hand truck or pallet jack.
- Organized warehouse space by moving materials to appropriate locations.
- Operated forklift to move materials within the warehouse facility.
- Wrapped finished products for storage or shipment using shrink wrap machine or other wrapping equipment.
- Verified accuracy of incoming and outgoing shipments against packing lists and purchase orders.
Education
High School Diploma -
Phineas Banning High School
Wilmington, CA2009-06
Skills
- Product Knowledge
- Data Entry
- Microsoft Excel
- Staff Training
- Quality Assurance Controls
- Problem-solving abilities
- Adaptive team player
- Complaint resolution
References
References available upon request.
Timeline
Customer Service Representative
NNR Global Logistics
2015.03 - 2024.09
Warehouse Clerk
NFI Cal Cartage
2014.03 - 2015.02
High School Diploma -
Phineas Banning High School
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