Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Eugene B. Lloyd

Laurel,Maryland
Eugene B. Lloyd

Summary

A highly motivated goal-oriented professional with 15+ years of expertise in Project Support and Program Management supporting hardware and software projects. I am a visionary with years of experience in planning and execution of technology projects with telecommunications and system integration companies. I have been very successful in demonstrating products/equipment and assessing account needs and offering informed recommendations. Excellent organizational, analytical and communications skills. Resourceful and adept at establishing and maintaining long-term client relationships: skilled in assimilating highly technical product knowledge and clearly conveying this information.

Experienced independent Operations Manager offering more than 20 years expertise in planning events such as weddings, sweet sixteens, bar, and bat mitzvahs and quinceaneras. Accomplished in managing event planning activities from start to finish while fully incorporate clients special requests and maintaining budgets.

Client-focused Operations Manager focused on translating visions into one-of-a-kind events. Expert in all facets of event planning with success in controlling costs through strategic negotiations with vendors, suppliers and venues. Committed to going the extra mile to make clients wishes come true.

Overview

36
years of professional experience

Work History

BOM Columbia, MD

Event Operations Manager
02.2011 - Current

Job overview

  • Manage and arrange the delivery set-up and production of the event on site, ensuring the delivery of a high-quality event rentals. Supervise and manage all suppliers and contractors working on location. Required to work closely with the members of the team to collectively produce a successful event.
  • Position Highlights:
  • Maintained inventory and delivery of all disposable items utilized during catered events.
  • Maintained inventory of all rentals and non-rental supplies, and report inventory discrepancies and replenishment needs to coordinator.
  • Designed, created, and implemented event-specific Excel checklists and worksheets detailing items needed for specific event pack out.
  • Managed up to nine event staff operations assistants, ensuring effective utilization of manpower.
  • Embraced company-wide shift to "green" initiative, including organizing and implementing new compostable disposable pack out items and disposal routines.
  • Traveled to offsite events to provide event support and delivery of crucial event items.
  • Safely operated company vehicles, including vans and 10-foot to 16-foot box trucks

CRGT Vienna, VA

Business Development
12.2007 - 02.2011

Job overview

  • Assisted the marketing departments and help to develop new business strategies, conducted market analysis, and develop new and improved methods for marketing products through various new and traditional media. Developed new business by strengthening customer relationships with advanced knowledge of technology solutions. Conducted intensive research pertaining to channel development, product development, and product distribution. Provided reliable solutions based on customer requirements
  • Program Manager
  • Planned, coordinated and led all activities associated with developing business cases, project charters, business/functional/technical requirements, SOW, RFP, 3rd party vendor management, communication plans, test plans, project schedules, risk and project plans in accordance with Project Management and SDLC processes for new product, application and web development projects. Developed and communicated initial project plans, schedules, RFP, and statement of work to project sponsors, vendors, and project team members. Manage various project teams with scheduling, performance reviews and strict project timelines. Review and execute on requirements, procurements, designs, and solutions, apply change control processes, and execute development plans.
  • Position Highlights:
  • Serve as customer liaison/advocate for multiple ATF projects
  • Ensure that project requirements are properly documented.
  • Interface between technical engineers and customers and, as appropriate, schedule meetings to exchange ideas, discuss options and provide clarification of requirements.
  • Work with federal customers to analyze and determine business and new system needs, facilitate meetings and design sessions, understand business needs from the customer perspective, and plan, facilitate and conduct research and site visit activities.
  • Provide technical recommendations and testing by accurately and efficiently executing test plans.
  • Assemble and document all test results.
  • Attend meetings and represent the CRGT Enterprise Services Business Unit as required.
  • Develop project schedules and track milestones to completion.
  • Managed help/desk personnel and provided updates to senior staff.
  • Experience supporting desktop/laptop hardware
  • Experience working with a ticket tracking system (Remedy)
  • Experience adhering to SLA's and meeting customer expectations
  • Remote access experience with VPN and Citrix
  • Desktop & network printer support as well as copier support
  • Experienced with tools to provide remote support via Air Cards, PC Anywhere, Remote assistance, etc.
  • Very experienced trouble shooting hardware, software, network issues, monitor ticket queues, excellent phone and communications skills. Other responsibilities of the position included monitoring the completion of upgrade tasks and updated status reports, etc

SGSI, Washington, DC

Account Manager DoD Sales
02.2005 - 12.2007

Job overview

  • Marketed INMARSAT state of the art satellite products and services to US Air Force, US Army and DOD Agencies. Demonstrated and presented Inmarsat products, BGAN, VSAT, and Iridium satellite technology at trade shows and customer sites. I was able to secure multi-million-dollar contracts through value-added resellers (VAR).
  • Position Highlights:
  • Led business developments and marketing efforts, which expanded the customer base and introduced products into specialty markets.
  • Served as client manager to implement client-server billing and customer care solutions
  • Created trade show materials, attended trade shows, and promoted products and services
  • Conducted market research, identified emerging market trends, and introduced marketing strategies
  • Traveled abroad to close high-level DOD accounts by providing real time demonstrations in front of high-level personnel

Mobile Telesystems Inc. (MTI) Gaithersburg, Maryland

Domestic/International Sales Manager
02.1989 - 01.2005

Job overview

  • Marketed and sold INMARSAT (satellite) voice and data terminals to U.S. Government agencies, commercial, and international clients, resulting in a high volume of sales. Obtained a market of new customers through trade shows, conferences and referrals. Demonstrated performance of products at off site locations in the United States and abroad. Trained users on equipment and assisted in the implementation of user applications. Managed accounts and provided support to customers on troubleshooting equipment problems and upgrading systems.
  • Manager, Materials
  • Generated over seven million dollars in sales to date. Primary responsibility includes maintaining in-house material to support the spares business, including planning, pricing, forecasting, customer projects, and new strategies for spares and related material revenues. Maintain customer service using database for tracking and preparing documentation for sales of spares and materials. Coordinate the daily operations of inventory, incoming parts, external repair, and outgoing parts orders. Management of all material to support manufacturing and production, purchasing management responsibilities include sourcing, vendor negotiations, and purchase order management.
  • Supervisor, Repair and Return
  • Developed and implemented the RMA procedure for the repair department. Managed all administrative activities for spare parts department. Maintain daily correspondence with customers that include faxing of quotations, scheduling of in-house repairs and parts sales, and coordination of daily shipments and warranty returns. Implemented a reporting system designed to track the average cycle time for warranty/exchange parts, and assist in the tracking and up keep of leased terminals. Assisted in the development of spare parts sales policies and procedures. Generated a computerized sales order log for spares revenue. Responsible for coordinating and controlling material sales to MTI (Taiwan) including packing, shipping, and completing Customs documentation. Establish and distribute updated price lists for all spare parts sales.
  • Purchaser Project Planner
  • Perform the planning functions for standard A transportable satellite products which include procurement of material, pulling kits, releasing of work orders to complete assembly of terminals and the preparation of units for shipment as determined by Internal Sales Orders (ISO). Utilize ASK computer system, MANMAN/3000 to perform purchasing and planning duties. Purchase material as required in bill of material (BOM), which includes contacting vendors to receive quotes and negotiating prices. Draft purchase orders for authorized signatures and contact vendors to place orders.

Education

Montgomery College
Germantown/Rockville, Maryland

from Business Administration
01.1997

John F. Kennedy High School
Silver Spring, Maryland

01.1984

Skills

  • Computer Skills
  • Current Windows XP & Windows 7, Office 2003-2010 as well as Active Directory experience, HP 3000, ASK MANMAN Systems, E-mail, Internet, ACT 2000, and Peachtree Accounting Software
  • Motivational skills
  • Scheduling and timelines
  • On-site execution
  • Brand awareness
  • Venue selection
  • Team leadership and supervision
  • Deadline management
  • Guest relations
  • Marketing and promotion

Timeline

Event Operations Manager

BOM Columbia, MD
02.2011 - Current

Business Development

CRGT Vienna, VA
12.2007 - 02.2011

Account Manager DoD Sales

SGSI, Washington, DC
02.2005 - 12.2007

Domestic/International Sales Manager

Mobile Telesystems Inc. (MTI) Gaithersburg, Maryland
02.1989 - 01.2005

John F. Kennedy High School

Montgomery College

from Business Administration

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Eugene B. Lloyd