Eugene Bradford
Pontiac,MI
Summary
Highly-qualified Housekeeping Lead offering 20 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
25
25
years of professional experience
Work History
Shift Manager/Key Holder
Sears Holdings Company
10.2005 - 06.2007
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Conducted customer satisfaction surveys in store and over the phone.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
Shift Manager
Wendys International
09.2003 - 06.2007
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Summer Instructor
Oakland Technical Center North East Campus
07.2001 - 06.2003
- Collaborated effectively with fellow teachers to share resources, ideas, and best practices for improved instructional methods.
- Fostered a positive learning environment with clear expectations and consistent classroom management techniques.
- Inspired curiosity and critical thinking skills through inquiry-based learning approaches in lesson delivery.
- Promoted a positive school culture by actively participating in staff meetings, supporting school-wide initiatives, or volunteering for community outreach events.
- This was a Summer program for incoming freshman to get them interested in the hospitality and culinary arts programs offered by the school.
Computer Hardware Technician
Pontiac School District
10.2000 - 06.2001
- Supported company growth by assisting with the planning, purchasing, installation, and configuration of new computers during expansion periods.
- Contributed to a positive work environment by actively participating in team meetings, trainings, and sharing relevant industry news within the IT department.
- Implemented preventative maintenance schedules to minimize future equipment failures and extend the lifespan of valuable computer systems.
- Increased customer satisfaction by effectively addressing and resolving complex hardware problems.
- Installed Network Cards and software for every computer used in the pontiac school district which included a computer for every classroom and library.
Assistant Secretary
Pontiac School District
06.2000 - 10.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Kept reception area clean and neat to give visitors positive first impression.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Created and updated records and files to maintain document compliance.
Camp Counselor
Howard Dell Community
07.1999 - 09.1999
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Sales Associate
FinishLine
10.2006 - 06.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Environmental Services Housekeeper
Trinity Health - St. Joseph Mercy Hospital Oakland
06.2007 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
Lead Housekeeper
Trinity Health - St. Joseph Mercy Hospital Oakland
02.2017 - Current
- Implemented a preventative maintenance program to extend the life of equipment and reduce repair costs.
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
- Reduced workload for team members by optimizing work schedules and task delegation.
- Ensured timely completion of daily tasks through effective communication with team members and supervisors.
- Conducted regular inspections of guest rooms, public spaces, and back-of-the-house areas to maintain cleanliness standards.
- Developed strong relationships with other departments to facilitate smooth operations and positive working environment.
- Promoted a safe working environment by adhering to OSHA guidelines and conducting regular safety trainings for staff members.
- Increased efficiency by cross-training employees in various housekeeping roles, resulting in greater flexibility within the team.
- Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
- Contributed to budget planning sessions, providing insights from a housekeeping perspective that helped inform financial decision-making processes at the property level.
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
- Enhanced guest experience by maintaining high standards of room hygiene and presentation.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
- Maintained a high level of team morale by recognizing and rewarding exceptional performance through regular feedback sessions and incentive programs.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to safety protocols by enforcing proper equipment usage.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Assisted in the development of housekeeping policies and procedures, aligning them with industry best practices to ensure continuous improvement in service delivery standards.
Education
No Degree - Computer And Information Sciences
Baker College
Auburn Hills, MINo Degree - Computer Software And Media Applications
Oakland Community College
Auburn Hills, MI06.2006
High School Diploma -
Pontiac Central High School
Pontiac, MI06.2001
Certificate - Hotel, Motel, And Restaurant Management
Oakland Technical Center
Pontiac, MI06.2001
Skills
- Health and safety
- Waste disposal
- Chemical Handling
- Guest Relations
- Task Delegation
- Quality Assurance
- Supply Ordering
- Customer Service
- Customer service-focused
- Workload prioritization
- Training and mentoring
- Staff Training and Development
- Quality improvements
- Customer Relationship Management
Timeline
Lead Housekeeper
Trinity Health - St. Joseph Mercy Hospital Oakland
02.2017 - Current
Environmental Services Housekeeper
Trinity Health - St. Joseph Mercy Hospital Oakland
06.2007 - Current
Sales Associate
FinishLine
10.2006 - 06.2007
Shift Manager/Key Holder
Sears Holdings Company
10.2005 - 06.2007
Shift Manager
Wendys International
09.2003 - 06.2007
Summer Instructor
Oakland Technical Center North East Campus
07.2001 - 06.2003
Computer Hardware Technician
Pontiac School District
10.2000 - 06.2001
Assistant Secretary
Pontiac School District
06.2000 - 10.2000
Camp Counselor
Howard Dell Community
07.1999 - 09.1999
No Degree - Computer And Information Sciences
Baker College
No Degree - Computer Software And Media Applications
Oakland Community College
High School Diploma -
Pontiac Central High School
Certificate - Hotel, Motel, And Restaurant Management
Oakland Technical Center
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