Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Eugene Brumbley

Salisbury,Maryland

Summary

With a proven track record at Scientific Games, I excel in system troubleshooting and delivering exceptional customer service. Expert in machinery calibration and component replacement, I've significantly enhanced equipment reliability and user satisfaction. My hands-on experience in quality control and training ensures peak operational efficiency and customer success. Reputable Technician with several years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision. Reliable Technician with undeniable troubleshooting, customer service, and analytics abilities. Proficient in manual and diagnostic tool operations. Punctual and friendly individual possessing excellent manual dexterity and superb hand-eye coordination.

Overview

10
10
years of professional experience

Work History

Lottery Technician 2

Scientific Games
Salisbury, MD
05.2019 - Current
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Conducted preventive maintenance procedures according to established schedules.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Replaced defective components or parts as needed.
  • Assembled new systems and sub-systems from drawings and schematics supplied by engineering department.
  • Assisted in the design of new products or modifications to existing products for improved performance.
  • Developed detailed reports documenting test results for analysis by engineers.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Provided technical support services to customers via phone or email communication.
  • Installed software updates on customer machines while providing technical assistance when necessary.
  • Operated specialized diagnostic tools used to identify system faults.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Adhered to all safety policies and procedures while working in the lab environment.
  • Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.
  • Created wiring diagrams showing connections between components within circuit boards or assemblies.
  • Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
  • Managed quality control and maintained high level of customer satisfaction.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Completed scheduled appointments on time to drive quality service.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.

Market Assistant Manager

Food Lion
Salisbury, MD
05.2015 - 05.2019
  • Assisted in the development of marketing strategies and plans for products and services.
  • Provided customer service and answered customer questions regarding the selection, quality, and pricing of meats.
  • Maintained a clean and orderly work area in accordance with health and safety regulations.
  • Received daily shipments of fresh meat products from suppliers.
  • Ensured product rotation to maintain freshness, checked expiration dates and removed outdated items.
  • Assisted customers in selecting cuts of meat according to their needs.
  • Cleaned equipment such as knives, slicers, grinders, scales, wrapping machines.
  • Weighed, packaged, priced and labeled items for sale in the department.
  • Followed all food safety guidelines while handling raw meats throughout the day.
  • Unloaded deliveries from vendors into store storage areas or onto shelves in the department.
  • Attended staff meetings regularly to stay up-to-date on new products or promotions within the department.
  • Performed other duties as assigned by management such as stocking frozen foods section or helping out other departments during peak hours.
  • Helped department manager reach meat department sales and profit goals, monitored and complied with quality assurance standards and maintained safe, clean environment.
  • Responded to customer questions with friendly and knowledgeable service about cuts and types of meat.
  • Performed variety of tasks to enhance customer shopping experience.

Education

GED -

Wor-Wic
32000 Campus Drive, Salisbury, MD 21804
06-2016

Skills

  • System Troubleshooting
  • Customer Service
  • Machinery calibration
  • Component Replacement
  • System Installation
  • Quality Control
  • User Training
  • Operations Monitoring
  • Equipment Maintenance
  • Equipment Repair
  • Issue Analysis
  • Hardware Installation
  • Software configuration
  • Program Support
  • Mechanical Knowledge
  • Network Administration

References

References available upon request.

Timeline

Lottery Technician 2

Scientific Games
05.2019 - Current

Market Assistant Manager

Food Lion
05.2015 - 05.2019

GED -

Wor-Wic

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Eugene Brumbley