Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Eugene Carvin

Pittsford

Summary

Culinary professional with comprehensive experience in high-pressure kitchen environments, driving quality and efficiency. Known for exceptional culinary skills and ability to innovate while maintaining consistency. Reliable team collaborator with focus on achieving excellence and adapting to evolving needs. Experienced event coordinator used to working under high pressure scenarios. Able to coordinate large scale events in a team environment efficiently. I am a quick leaner. Easy to work with.

Overview

15
15
years of professional experience

Work History

Sous Chef

University of Rochester
01.2024 - Current
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained union kitchen staff to perform various preparation tasks under pressure.
  • Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
  • Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
  • Manage U of R union staff members to ensure all three meals a day are prepped correctly and going out on time to dining halls across campus.

BOH Line Cook

Roc Style Chicken and Burger
10.2021 - 08.2023
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
  • Maintained well-organized mise en place to keep work consistent.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Demonstrated versatility in cooking styles, adapting quickly to different menu offerings or specials as required.
  • Plated and presented all dishes to match established restaurant standards.

Teachers Assistant

Rochester Academy of Math and Science
08.2021 - 10.2021
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Completed daily reports on attendance and disciplinary performance.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Reservation Agent

White Face Ski Resort
12.2020 - 05.2021
  • Enhanced guest satisfaction by providing personalized and efficient customer service.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Worked closely with front desk to achieve full occupancy of property.
  • Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
  • Provided customers with information about availability and pricing.

Pallet Builder

High Peaks Distributing
10.2020 - 12.2020
  • Maintained clean and organized workspaces to uphold safety standards.
  • Operated pallet jack to pull orders out of storage areas.
  • Transferred loaded pallets onto delivery or storage areas.
  • Inspected materials for quality before loading.
  • Transported goods from racks, shelves and vehicles via forklift and pallet jack.
  • Prepared finished orders by pulling, packing, wrapping and securing products.
  • Loaded products onto pallet.
  • Transported items to delivery pallets using electric pallet jack.

Inventory Receiver

Hannaford Supermarket
03.2020 - 10.2020
  • Enhanced warehouse organization, enabling easier access to items and faster order fulfillment.
  • Ensured compliance with industry regulations during the receiving process, including proper handling of hazardous materials when applicable.
  • Trained new team members on inventory management systems and best practices for efficient workflow.
  • Developed strong relationships with vendors, fostering trust and collaboration during the receiving process.
  • Maintained a safe working environment through routine inspections and adherence to safety protocols.
  • Expedited unloading of trucks, minimizing delays in the overall supply chain process.
  • Communicated effectively with suppliers, addressing any issues or concerns regarding shipments promptly.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

Event Coordinator

ML8 Events
06.2019 - 12.2019
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Brainstormed and implemented creative event concepts and themes.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
  • Increased brand visibility through strategic placement of promotional materials at high-profile events.

Licensed Forklift Operator/Warehouse Inventory Associate

Boulter Industries
05.2018 - 10.2018
  • Assisted in rigging, custom crating, packaging, and transportation of industrial equipment
  • Licensed Forklift operator
  • Supported team members during peak periods and collaborated effectively to meet deadlines and complete tasks.
  • Increased warehouse efficiency by operating forklifts to load and unload materials safely and accurately.
  • Improved inventory management with diligent record-keeping of material movement and storage locations.
  • Supported warehouse management by taking initiative to learn the functions of other roles, contributing to overall team success.
  • Maintained a safe work environment, adhering to safety protocols while operating forklifts and handling materials.
  • Reduced product damage by carefully maneuvering forklifts in tight spaces and maintaining proper stacking techniques.
  • Developed strong rapport with coworkers and supervisors, fostering a positive work environment focused on collaboration and open communication.

FOH Team Member

Golden Boys' Restaurant
05.2013 - 05.2018
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Enhanced customer experience by providing friendly and efficient service at the front counter and throughout the restaurant.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.

Customer Service

Clover Leisure & Pools
05.2017 - 09.2017
  • Assembly, delivery and installation of Furniture, Pools, and Spas in upstate New York.
  • Delivered exceptional customer service, addressing concerns with empathy and professionalism.

Farm Hand

Lazzar Growers
06.2010 - 01.2013
  • Planting, cultivation, and packaging of seasonal crops
  • Supported successful harvests through diligent planting, weeding, and pruning efforts.
  • Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
  • Harvested crops at peak ripeness, ensuring highest quality produce for market.
  • Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.

Education

Graduate -

Webster Thomas

BA - Speech Communication

SUNY Potsdam
Potsdam, NY
05.2018

Skills

  • Team management
  • Culinary team management
  • Food safety regulations adherence
  • Inventory control
  • Coordinating events
  • Calendar management
  • Prioritization of tasks
  • Effective decision-making
  • Customer engagement
  • Event setup and breakdown
  • Event marketing
  • Social media savvy

Personal Information

  • Authorized To Work: US for any employer

Timeline

Sous Chef

University of Rochester
01.2024 - Current

BOH Line Cook

Roc Style Chicken and Burger
10.2021 - 08.2023

Teachers Assistant

Rochester Academy of Math and Science
08.2021 - 10.2021

Reservation Agent

White Face Ski Resort
12.2020 - 05.2021

Pallet Builder

High Peaks Distributing
10.2020 - 12.2020

Inventory Receiver

Hannaford Supermarket
03.2020 - 10.2020

Event Coordinator

ML8 Events
06.2019 - 12.2019

Licensed Forklift Operator/Warehouse Inventory Associate

Boulter Industries
05.2018 - 10.2018

Customer Service

Clover Leisure & Pools
05.2017 - 09.2017

FOH Team Member

Golden Boys' Restaurant
05.2013 - 05.2018

Farm Hand

Lazzar Growers
06.2010 - 01.2013

Graduate -

Webster Thomas

BA - Speech Communication

SUNY Potsdam

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Eugene Carvin