Eugene Chiang
Miami,FL
Summary
Customer support professional with extensive administrative office experience in a travel and retail service setting. Responsive, tactful, and intuitive to the needs of clients, co-workers, and the management team. Resourceful and adaptable to any office environment. Organizational ability to handle multiple priorities, attentive to details, and eager to learn and grow.
Overview
21
21
years of professional experience
Work History
Library Page
Westchester Regional Library
12.2023 - Current
- Worked the circulation desk; returned & checked out books, answered phones and questions about library events and services
- Shelved books and well maintained my allotted section
- Set-up events.
Exchange & Returns Specialist
IKEA (Sweetwater)
06.2014 - 05.2019
- Listened to customers and provided quality service and innovative solutions to satisfy both; company and client needs
- Efficiently & jovially worked through high volumes of waiting customers without problems or complaints
- Knowledgeable about IKEA services
- Never told a customer, “I don’t know,” but worked with my peers to find a proper solution.
Provider Network Specialist
Road America Motor Club
05.2012 - 05.2013
- Aided in the Recruitment & Renegotiation of Service Providers across the United States
- Served as Data Entry Operator for the Road America Application process
- Verified Quality Assurance standards in the content of calls
- Handled special projects for our network of tow truck providers.
Cruise Specialist
Oceania Cruises, Inc.
10.2005 - 06.2009
- Provided customer service to inbound phone calls for reservations
- Coordinated air travel, hotel stays, and shore excursions for travel agents and direct guests
- Highly motivated towards sales and customer assistance
- Handled complaints and other reservation issues for clients and travel agents.
Sales Associate
The Container Store
04.2005 - 10.2005
- Aided customers in fulfilling their storage and organizational needs
- Executed product demonstrations and recommended innovative solutions to customer requests
- Gained hands-on experience with the set-up, installation and usage of company products.
Sales Consultant
Cunard Cruise Line
05.2003 - 09.2004
- Delivered world class customer service and built upon client satisfaction and loyalty
- Handled a high influx of inbound calls within a dynamic call center environment
- Completed on-going product training courses and maintained effective results in a quota driven workplace.
Education
Bachelor of Arts - English and Motion Picture Screenwriting
UNIVERSITY OF MIAMI
Miami, FL05.1992
Office Skills
Professional phone manner; Maintenance of computer files; Excellent organizational skills; Word processing: 55 wpm; Proficient in Microsoft Suite.
References
Available Upon Request
Timeline
Library Page
Westchester Regional Library
12.2023 - Current
Exchange & Returns Specialist
IKEA (Sweetwater)
06.2014 - 05.2019
Provider Network Specialist
Road America Motor Club
05.2012 - 05.2013
Cruise Specialist
Oceania Cruises, Inc.
10.2005 - 06.2009
Sales Associate
The Container Store
04.2005 - 10.2005
Sales Consultant
Cunard Cruise Line
05.2003 - 09.2004
Bachelor of Arts - English and Motion Picture Screenwriting
UNIVERSITY OF MIAMI
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