Eugene Chuzhinin
Scrum Master
Furlong,PA
Summary
Motivated, results-driven, and highly communicative individual seeking a position in an organization with rapid growth. Exceptional at building strong relationships with customers and other stakeholders. Strong abilities in gathering requirements, developing scopes, and coordinating inventories. Excellent planning skills and experience managing complex, high-value technical projects.
Overview
3
3
years of professional experience
Work History
Customer Success Coordinator
ISEEK
New Hope, PA
01.2022 - Current
- Assisting with implementing new projects and maintaining relationships with clients
- Preparing and delivering training materials, itineraries, and training webinars
- Effectively using product positioning, branding, messaging in training materials and other written communications
- Preparing and communicating updates and new feature releases
- Assisting in implementation of features or automation across products according to customer needs and contractual obligations
- Engaging customers and users through support interactions to elicit feedback for product enhancements
- Actively communicating user feedback and ideas to Product Owner, with end goal of making products better, increasing usage, and out-performing competition
- Providing user and customer support related to technical issues and/or product and service orders
- Interacting with web-based applications for purposes of assisting end-users, clients, and other departments
- Conducting quality assurance testing on new applications and/or new enhancements
- Monitoring metrics and developing actionable insights to improve efficiency and performance
- Leading in process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Managing technical integration, systems engineering program management, customer support and program management
Financial Representative
Northwestern Mutual
Jamison, PA
08.2021 - 11.2021
- Scheduling meetings with clients to discuss their financial needs and goals
- Collecting pertinent client information to provide investment options that align with clients' financial situations
- Developing and sustaining long-term relationships with clients to encourage repeat business and client referrals
- Suggesting viable solutions to improve clients' financial statuses
- Developing in-depth knowledge of financial products to advise clients accordingly
- Managed finances and overall business direction through solutions-oriented problem-solving
- Met with customers to assess needs, financial status and eligibility
- Improved networking procedures to increase internal sales by 10%
Funding Specialist
Avenue 365 Lender Services
Fort Washington, PA
02.2021 - 08.2021
- Filed completed loan applications with underwriting and made approval or denial recommendations
- Perform verifications to ensure information given is valid and true
- Completed files for dealer payment or recommend for the return on non-fundable files due to usury program or documentation violations
- Answered questions and advise customers regarding loans and transactions
- Calculated, reviewed, and corrected errors on interest, principal, payment, and closing costs, using computers or calculators
- Assembled and compiled documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts
- Prepared and type loaned applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers
- Recorded applications for loan and credit, loan information, and disbursements of funds using computers
- Contacted customers by mail, telephone, or in-person concerning acceptance or rejection of applications
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Assessed customer account histories to determine previous compliance with payment plans and loan terms
- Filed completed loan applications with underwriting and made approval or denial recommendations
Philadelphia Police Intern
Department
Philadelphia, PA
01.2020 - 05.2020
- Observed and worked with Police Detectives, Critical Incident Response Team Members, State Troopers, and Federal Bureau Investigations Agents
- Worked on and observed several different programs including, STATA, Analytica, and IBM SPSS Statistics
- Aided fellow officers with traffic stops, domestic disturbance calls and warrant execution activities
- Participated in ride alongs with 3rd District Area 3rd District
Sales Specialist Intern
Vector Marketing
Warrington, PA
01.2017 - 02.2017
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for CuttCo Knives
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Spoke at team meetings on personal success and work ethic
- Participated in various incentive programs and contests designed to support achievement of goals
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising
- Collected, arranged and input information into database system.
Sales Desk Manager
Brand Collection
New Hope, PA
02.2016 - 01.2017
- Manager, responsible for economic success of store
- Increased company customer base by using social media and in person recommendations
- Developed and maintained close association with various coaches and athletic personnel
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended meetings to further develop and promote company name
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage
Education
Bachelor of Liberal Arts - Criminal Justice
Temple University
Philadelphia, PA01.2020
High School Diploma -
Central Bucks High School
Doylestown, PA06.2016
Skills
- Time Management
- Environmental Awareness
- Public Speaking
- Microsoft Office
- Microsoft
- PowerPoint
- Microsoft Excel
- Teamwork
- Leadership
- Research
- Team Meetings
- Scrum Methodology
- Atlassian JIRA
- Sprint Events
- Effective Customer Communication
- Project Team Coordination
Additional Information
- Honors & Awards, International Olympiad of Spoken Russian - American Council 2020
Certifications
Certified ScrumMaster (CSM)- Scrum Alliance - Issued May 2022-Credential ID 001356968
Scrum Product Owner Certified (SPOC)- Scrum Alliance - Issued May 2022 -Credential ID 001356968
Microsoft Excel 103- Udemy - Issued Feb 2022
Insurance Agent, Accident, Health, Life,- XCEL Solutions - Issued Oct 2021
Variable life and Variable annuities- Northwestern Mutual - Issued Oct 2021
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Success Coordinator
ISEEK
01.2022 - Current
Financial Representative
Northwestern Mutual
08.2021 - 11.2021
Funding Specialist
Avenue 365 Lender Services
02.2021 - 08.2021
Philadelphia Police Intern
Department
01.2020 - 05.2020
Sales Specialist Intern
Vector Marketing
01.2017 - 02.2017
Sales Desk Manager
Brand Collection
02.2016 - 01.2017
Bachelor of Liberal Arts - Criminal Justice
Temple University
High School Diploma -
Central Bucks High School
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