Eugene Evbuomwan
Mentone,CA
Summary
Driven by a goal-oriented mindset, I enhanced efficiency and performance at the Department of Public Health through innovative IT solutions and strong teamwork. My fluency in Spanish and English, coupled with exceptional problem-solving skills, led to significant improvements in customer satisfaction and system reliability. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
1
1
Certification
Work History
Intern
Department Of Public Health
03.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Developed comprehensive IT support documentation to facilitate faster issue resolution.
- Supported company-wide initiatives such as hardware rollouts or software updates, ensuring seamless implementation.
- Performed system backups regularly to protect valuable data from potential loss or corruption.
- Delivered prompt and accurate technical assistance, resulting in improved user experience.
- Streamlined help desk processes for improved efficiency and reduced response times.
- She collaborated with team members to identify recurring issues and implement long-term solutions.
- Recommended system upgrades based on user feedback, leading to increased efficiency and performance improvements.
- Managed inventory of computer equipment, maintaining adequate resources for user needs while controlling costs effectively.
- Conducted regular system maintenance tasks for optimal performance and minimal downtime.
- Coordinated efforts with other IT departments when escalated issues required specialized expertise.
- Maintained accurate records of all service requests, contributing to data-driven improvements in support protocols.
- Monitored network activity for security breaches or potential threats, contributing to a safer digital environment.
- Established strong working relationships with users through clear communication, fostering trust in the help desk''s ability to address concerns quickly and accurately.
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
Education
INFORMATION ASSURANCE AND SECURITY CERTIFICATE - Computer And Information Systems Security
University of Phoenix
Tempe, AZ04.2024
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Computer Skills
- Team Collaboration
- Multitasking and Organization
- Goal-oriented mindset
- Interpersonal and Social Skills
- Attention to Detail
- Creative and Resourceful
- Outstanding communication skills
- Complex Problem-Solving
- Strong Academic Record
- Creativity and Innovation
- Spanish and English Fluency
Certification
. INFORMATION ASSURANCE AND SECURITY CERTIFICATE
. Technology
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Intern
Department Of Public Health
03.2024 - Current
INFORMATION ASSURANCE AND SECURITY CERTIFICATE - Computer And Information Systems Security
University of Phoenix
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