Eugene Fernandes

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• Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
• Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
• Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
• Prepared detailed reports summarizing activities performed during shift.
• Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
• Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
• Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
• Verified passenger identification documents for international flights.
• Performed cashier duties such as handling payments by credit cards, checks or cash.
• Resolved customer complaints in a professional manner.
• Assisted travelers with special needs or requests during check-in process.
• Collected baggage fees, excess baggage charges and other applicable fees from passengers.
• Managed airport lounge access for eligible customers.
• Printed boarding passes for departing flights according to flight schedule.
• Checked aircraft weight prior to takeoff and distributed load sheets accordingly.

• Provided customer service to patrons of the post office, including answering questions and providing assistance with forms.
• Maintained records of incoming and outgoing mail and packages, ensuring accuracy in tracking information.
• Processed payments for postage, fees, and other services rendered by the post office.
• Assisted customers with packing and shipping items using appropriate materials and methods.
• Verified identity of customers when necessary before completing certain transactions.
• Inspected packages for hazardous material prior to sending them out via mail.
• Updated customer address books with current contact information.
• Scanned items and checked pricing on cash register for accuracy.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Answered customers' questions and provided information on store procedures or policies.
• Built and maintained productive relationships with employees.
• Counted and balanced cashier drawers.
• Performed data entry into the computer system to record postal transactions.
• Organized incoming mail items into bins according to designated sorting criteria.
• Weighed letters and parcels on a scale to determine correct postage rates.
• Sold stamps, money orders, certified checks, special delivery envelopes, boxes., as needed by customers.
• Calculated postage cost based on size and weight of item being shipped or mailed.
• Operated cash register accurately to process payments from customers.
• Balanced daily cash register totals at end of shift.