Summary
Skills
Work History
Education
Certification
Security Clearance
Overview
Generic

Eugene Garcia

Somerset,TX

Summary

Highly accomplished IT professional with over 15 years of experience in cybersecurity, network support, desktop support, helpdesk, and system administration. Renowned for optimizing network performance, fortifying security measures, and driving exceptional operational efficiency. Adept at managing and resolving complex technical issues with a proven track record of improving customer satisfaction and system reliability. Recognized for leadership in technical teams and projects, consistently delivering top-tier results with a customer-first approach.

Skills

  • Cybersecurity Expert: Mastery in Cybersecurity Strategies, Incident Response, and SIEM Tools
  • Network & System Guru: Proficient in Network Infrastructure, Server Management, and Remote System Analysis
  • Support Specialist: Expertise in ITIL Framework, SLA Compliance, and Helpdesk Operations
  • Tech Savvy: Skilled with Microsoft Dynamics CRM, Active Directory, and Advanced Troubleshooting
  • Leadership: Proven ability to inspire and lead technical teams to success
  • Communication: Strong communicator, adept at conveying technical concepts to diverse audiences
  • Problem-Solving: Exceptional problem-solving abilities, focusing on innovative solutions
  • Customer-Centric: Dedicated to delivering outstanding customer service and satisfaction
  • Collaborative: Effective team player, thriving in collaborative environments
  • Time Management: Highly organized, ensuring timely completion of projects and tasks

Work History

Cardiac System Imaging Manager

USAF Defense Health Agency
10.2019 - 05.2024
  • Directed radiology, cardiology, and imaging systems, ensuring smooth operations and data integrity
  • Proactively maintained systems, significantly minimizing downtime and improving diagnostic accuracy
  • Enhanced staff efficiency through a customized training program
  • Led a critical upgrade project, elevating system capabilities and user satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Desktop Support/Help Desk Technical Lead

EG Network Solutions LLC
11.2012 - 10.2020
  • Managed service desk team, substantially improving customer satisfaction
  • Implemented performance metrics, dramatically boosting team productivity
  • Developed targeted training, effectively reducing escalated issues
  • Streamlined operations, significantly shortening average resolution time.
  • Corrected, modified and upgraded software to improve performance.
  • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.

Desktop Support Engineer / Help Desk Technical Lead

NCI Information Systems (Contract USAF)
07.2010 - 03.2012
  • Enhanced system reliability with expert hardware/software management
  • Achieved faster issue resolution, greatly improving user experience
  • Managed VPN and network printing, ensuring secure operations
  • Strengthened security with efficient Active Directory management.

System Administrator / Help Desk Technical Lead

Indus Corporation (Contract USAF)
01.2009 - 07.2010
  • Maintained high system uptime by leading server and laptop management
  • Strengthened network security with innovative hardware/software solutions
  • Reduced incident reports through proactive issue resolution
  • Ensured robust security and access control with efficient account management.

Education

Full Stack Network Engineer Tech Degree -

Nexgent
San Antonio, TX
08.2020

Associate of Applied Science: Information Technology -

ITT Technical Institute
San Antonio, TX
03.2016

Certification

CompTIA Security

Security Clearance

Active: Public Trust Clearance

Overview

15
15
years of professional experience
1
1
Certificate

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Eugene Garcia