Eugene Greeley
Customer Service
Central Point,OR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Coach Operator
Community Transit
10.1994 - 12.2018
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Received excellent customer reviews for friendly, punctual transport services.
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Retained bus system, route and stop knowledge for informative customer advice.
- Collected accurate fares ahead of travel, including cash, tokens and passes.
- Aided passengers with disabilities or special needs.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Inspected bus for any mechanical issues before departure.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Education
Master of Arts - Public Administration
Seattle University
Seattle, WABachelor of Arts - Public Affairs And Public Policy Analysis
Seattle University
Seattle, WASkills
- Customer Relations
- Active Listening
- Transportation Solution Development
- Professional Telephone Demeanor
- Calm and Professional Under Pressure
- Grammar
- Research
- Invoice Preparation and Processing
- Cultural Awareness
- Shipping and Receiving Understanding
- Document Control
- Warehousing Functions
- Route Dispatch
- Conflict Resolution
- Problem-Solving Ability
- Conflict Mediation
- Money Handling Abilities
- Critical Thinking
Timeline
Coach Operator
Community Transit
10.1994 - 12.2018
Master of Arts - Public Administration
Seattle University
Bachelor of Arts - Public Affairs And Public Policy Analysis
Seattle University
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