Summary
Overview
Work History
Education
Skills
Timeline
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Eugene Hayes

Lakeland,FL

Summary

Dedicated laborer with a proven track record at Randstad, excelling in job site organization and safety awareness. Demonstrated ability to enhance efficiency and meet deadlines through strong time management and physical strength. Committed to continuous learning and maintaining high standards of quality workmanship in all tasks.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Laborer

Randstad
03.2024 - 05.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
  • Facilitated timely project completions by consistently meeting deadlines for assigned tasks.

Call Center

GC Services
10.2022 - 08.2023
  • Streamlined call center operations for increased productivity by implementing effective workforce management strategies.
  • Reduced response times through the optimization of call center operations, resulting in increased customer satisfaction ratings.
  • Assisted in recruiting top talent for the call center, conducting thorough interviews and selecting qualified candidates for open positions.
  • Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
  • Collaborated with team members to improve overall call center performance and meet company goals.
  • Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.

Sales Associate

Victoria Secret
01.2020 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Lake Gibson Sr High School
Lakeland, FL

Skills

  • Willingness to learn
  • Attention to detail
  • Safety awareness
  • Heavy lifting
  • Time management
  • Job site cleanup
  • Punctual and reliable
  • Job site safety
  • Physical strength
  • Repetitive work
  • Truck loading and unloading
  • Job site organization

Timeline

Laborer

Randstad
03.2024 - 05.2025

Call Center

GC Services
10.2022 - 08.2023

Sales Associate

Victoria Secret
01.2020 - 07.2022

High School Diploma -

Lake Gibson Sr High School

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Eugene Hayes