Glenda Roddy
Killeen,TX
Summary
Reliable worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
18
18
years of professional experience
Work History
Personal Care Assistant
Department of Rehabilitation Services
05.2020 - 08.2024
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
Front Desk Supervisor
Mark Twain Hotel
03.2019 - 05.2024
- Collected room deposits, fees, and payments.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Supervisor
McDonald's Fast Food Restaurant
12.2013 - 01.2019
- Gathered, organized and input information into digital database.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Picking Lead
Nike Warehouse
05.2006 - 11.2013
- Optimized resource allocation during peak periods, ensuring adequate staffing levels to meet increased demand without compromising quality or deadlines.
- Maintained a safe working environment, conducting regular safety trainings and adhering to warehouse protocols.
- Assisted in hiring decisions for new pickers, evaluating potential candidates based on skillset, experience, and cultural fit within the team.
- Reduced errors in shipments by closely monitoring the picking process and providing timely feedback to team members.
Education
GED -
HopeWorks
Memphis, TN07.2013
Skills
- Emotional Support
- Personal Hygiene Assistance
- CPR Certified
- Order Picking
- Workplace Cleanliness
- Pick-list processing
- Warehouse Safety
- Loading and unloading
- Product Packaging
- Stand-up Forklift Operation
- RFID Scanning
Timeline
Personal Care Assistant
Department of Rehabilitation Services
05.2020 - 08.2024
Front Desk Supervisor
Mark Twain Hotel
03.2019 - 05.2024
Supervisor
McDonald's Fast Food Restaurant
12.2013 - 01.2019
Picking Lead
Nike Warehouse
05.2006 - 11.2013
GED -
HopeWorks
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