Eugene Houston
Stockton,Ca
Summary
- A highly experienced Customer Service Professional with extensive Technical Support and Customer Service experience Summary of Qualifications
- More than 7 years of call center experience.
- Excellent negotiating and problem solving skills
- Proficient in troubleshooting hardware/software
- Strong oral and written communication skills
- Strong analytical skills and detail oriented
- Excellent organizational skills
- Exceptional leadership and communication skills Excellent knowledge of MS Excel, MS Word, and MS PowerPoint
Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing two years of related experience, including measuring and cutting materials, operating equipment and following work instructions.
Overview
22
22
years of professional experience
Work History
Manufacturing Associate
Cepheid
Lodi, CA
05.2022 - Current
- Read engineering drawings and specifications to determine job instructions and material requirements.
- Perform periodic inspections on products to ensure conformity with customer requirements.
Broker Services
BLUESHIELD OF CALIFORNIA
01.2017 - 01.2019
- To assist brokers with policy holders accounts
- Add new beneficiaries to policy
- To cancel policies in a timely matter
- Handle escalated issues before referring to supervisor.
- Developed long-term relationships with customers by providing personalized service and advice.
- Responded promptly to customer inquiries regarding account activity or transactions.
- Applied strict company and regulatory standards when producing contracts and documentation.
tesla
01.2015 - 01.2016
- Production of small inverter
- Following all production and safety guidelines
- Assisting with new trainees
- Keeping area clean at all times.
Customer Service Representative
HIREGENICS/AIG
01.2012 - 01.2015
- Answer customer inquiries regarding long term investments, annuities and retirement funds
- Speak with possible clients in reference to accounts, investments and loans
- Provide detailed and accurate account information to the customer to prevent possible audit issues
- Consistently worked overtime on a daily basis due to negative staffing
- Present and explain insurance policy options based upon prospective clients needs and goals
- Assist with training new hires and employee transfers on policies and procedures and improving efficiencies
- Handle escalated issues and appointed point of contact in the absence of the supervisor.
Store Manager
Brake Check
01.2010 - 01.2011
- Manage day to day store operations
- Manage store inventory
- Staff store technicians
- Handle daily financial transactions
- Quality Control to ensure excellent customer service is provided by store employees.
Customer Associate
Lowe’s
01.2009 - 01.2009
- Assist customers with lawn and garden products and equipment
- Provide instruction and knowledge to customers regarding lawn products
- Prepare customer orders
- Assist with cashier transactions.
Technical Support Representative
Verizon Wireless
01.2002 - 01.2008
- Handle 65-75 inbound technical support calls daily to support all wireless devices
- Troubleshoot hardware and software issues
- Identify network and application issues
- Provide information on how to set up and configure voice and data devices
- Appointed to be a subject matter expert for the training and development of new hires
- Diffused customer escalations and handled escalated calls for the department
- Consistently met department performance goals which include average handle time, quality, hold time, and after call work
- Assist customers with billing and general inquiries
- Assist customer with upgrades and accessory sales.
Education
GED -
Edison High School
Stockton, CA05-1994
Skills
- Excellent negotiating and problem-solving skills
- Proficient in troubleshooting hardware/software
- Strong oral and written communication skills
- Strong analytical skills and detail-oriented
- Excellent organizational skills
- Exceptional leadership and communication skills
- Excellent knowledge of MS Excel, MS Word, and MS PowerPoint
- Measurement tools
- Assembly line experience
- Machine Operation
- Mechanical Aptitude
- Hand tools proficiency
- Computer Skills
- Following Instructions
- Attention to Detail
- Teamwork and Coordination
- Hand-Held Scanners
- Production Processes Knowledge
- Safety Standards Compliance
- Production Line Work
- Positive Attitude
- Strong Work Ethic
References
Available Upon Request
References
References available upon request.
Timeline
Manufacturing Associate
Cepheid
05.2022 - Current
Broker Services
BLUESHIELD OF CALIFORNIA
01.2017 - 01.2019
tesla
01.2015 - 01.2016
Customer Service Representative
HIREGENICS/AIG
01.2012 - 01.2015
Store Manager
Brake Check
01.2010 - 01.2011
Customer Associate
Lowe’s
01.2009 - 01.2009
Technical Support Representative
Verizon Wireless
01.2002 - 01.2008
GED -
Edison High School