Eugene Igros
Lake Elsinore,CA
Summary
With a proven track record at Guam Customs & Quarantine Agency, I excelled in enhancing border security and streamlining customs processes, demonstrating key strengths in analytical thinking and effective communication. My expertise in customs regulations and commitment to teamwork significantly improved inter-agency collaboration and operational efficiency. And after 28 years of service protecting our beautiful island of Guam as the First Line of Defense, I retired from government service as a Customs Officer Supervisor in November 2023.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Guam Customs & Quarantine Officer
Guam Customs & Quarantine Agency
03.1997 - 11.2023
- Identified potential threats by analyzing intelligence reports and data on high-risk individuals and organizations.
- Enhanced border security by conducting thorough inspections and investigations of suspicious cargo and individuals.
- Streamlined customs clearance process for legitimate travelers, reducing wait times at ports of entry.
- Improved inter-agency communication by maintaining open lines of dialogue with partner organizations such as the Department of Homeland Security, Customs & Border Protection (CBP) and Immigration Services.
- Assisted in the development of comprehensive training programs for new customs officers, improving overall team performance and expertise.
- Assisted in the development of policies and procedures to improve overall customs operations and increase efficiency at ports of entry.
- Interacted with carriers, agencies and foreign entities to provide guidance on admissibility and compliance.
Education
High School Diploma -
Guam Community College Vocational High School
Mangilao, Guam05.1991
Skills
- Customs regulations knowledge
- Import-Export Procedures
- Integrity and Honesty
- Security awareness
- Teamwork and Collaboration
- Effective Communication
- Team Collaboration
- Adaptability and Flexibility
- Analytical Thinking
- Professionalism
- Crisis Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6 in the development of Port Security Project.
- Supervised team of 12 staff members.
Certification
- CPR/AED Certification
- California Driver's License
Timeline
Guam Customs & Quarantine Officer
Guam Customs & Quarantine Agency
03.1997 - 11.2023
High School Diploma -
Guam Community College Vocational High School