Eugene Ingrum

• delivered food and grocery items to customers safely and on time. Provided excellent customer service.

Responsible for general warehouse duties, collecting cardboard and plastic from the warehouse, and operating compactor machines to bundle recyclable waste.

• Moved large and bulky items manually or with pallet jacks or forklifts.
• Collaborated with team members to complete tasks efficiently and accurately.

• Provided recommendations regarding loan applications based on sound credit evaluation principles. Extensive telephone interaction with customers and sales representatives to create mobile phone accounts.

• Issued work schedules, duty assignments and deadlines for office staff.
• Provided training and coaching to new employees in collections procedures and techniques.
• Responsible for servicing a portfolio of subprime auto loans to ensure timely payment and prevent repossession. Daily interaction with past-due customers to create payment arrangements.

• Responsible for the collection of subprime auto loans that are past 30 days delinquent.
• Trained new staff on proper collections procedures, and ensured team members followed the Fair Debt Collections Practices Act.

• Arranged debt repayment or established schedules for repayment based on customer's financial situation.
• maintained a calm, proffesional demenor and provided exceptional service on calls, even when interacting with difficult individuals.

• Responsible for the face-to-face collection of past-due subscription accounts, with the goal of customer retention.
• Responsible for the in-person collection of past-due classified advertisement accounts at the customer's business.
• 7 years driving my personal car for the company with no tickets/accidents.