Eugene Jefferson
Katy,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative Specialist
Transworld System, Inc.
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Project Manager
The Standard Hotel Highline
05.2019 - 12.2022
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Department Manager
Home Depot
02.2012 - 03.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Education
Bachelor of Science - Business Administration
University of New Orleans
New Orleans, LA07.2017
Skills
- Account Updating / Management
- Customer Service
- Written Communication
- Quality Assurance
- Technical Support
Timeline
Customer Service Representative Specialist
Transworld System, Inc.
01.2023 - Current
Project Manager
The Standard Hotel Highline
05.2019 - 12.2022
Department Manager
Home Depot
02.2012 - 03.2019
Bachelor of Science - Business Administration
University of New Orleans
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