Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Eugene Knew-mercy

Eugene Knew-mercy

Arlington,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Talented Curriculum Coordinator effective at determining course plans, selecting curriculum and managing program implementation. Highly organized and thorough with a flexible mentality. Offering Number years' experience in the field. History of improving course strength and modernizing instruction with a fresh and forward-thinking approach to education. Bringing understanding of traditional and contemporary approaches, instructional strategies and materials offerings. Resourceful and innovative Instructional Designer with over Number years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Quality Edge

Quality Edge
09.2022 - Current
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.
  • Operated machining equipment safely with team of operators.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Assisted in the implementation of new equipment, resulting in increased productivity and cost savings.
  • Utilized Lean Manufacturing principles to identify areas for process improvement and increased efficiency.
  • Quickly shut down equipment in emergency situations following protocols.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Compiled reports analyzing performance data and presented findings and results.

Data Payroll & Hiring

Appro.inc
06.2022 - 09.2022
  • Supported company growth by effectively filling high-priority positions within tight deadlines.
  • Conducted thorough reference checks, ensuring candidates met company standards before extending offers.
  • Collaborated with HR team to develop attractive compensation packages, resulting in more accepted job offers.
  • Analyzed recruitment metrics to identify areas of improvement and implement data-driven solutions.
  • Developed and maintained strong relationships with hiring managers to understand their needs and provide timely support.
  • Increased diversity in candidate pools through targeted outreach initiatives and strategic partnerships.
  • Implemented an effective onboarding program, improving new hire retention rates.
  • Oversaw the entire recruitment lifecycle from requisition approval to offer acceptance providing a seamless experience for candidates.
  • Optimized job postings for better visibility, resulting in increased applicant numbers.
  • Negotiated offers effectively with candidates leading to mutually beneficial agreements for both parties.
  • Provided ongoing training and guidance to hiring managers regarding best practices in interviewing techniques and legal compliance issues.
  • Conducted exit interviews with departing employees which provided valuable insights into potential improvements for the organization.
  • Enhanced candidate experience by streamlining the interview scheduling process.
  • Assisted in designing a comprehensive employee referral program that led to higher quality hires at reduced costs than external channels.
  • Maintained compliance with federal and state labor laws throughout the recruitment process.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Collaborated with managers to identify and address employee relations issues.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Administered employee benefits programs and assisted with open enrollment.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Supervisor

WESCO
04.2019 - 06.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Fraud Analyst

UBA Bank
06.2014 - 04.2016
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
  • Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Improved overall efficiency in fraud analysis by streamlining processes and optimizing tools used for data analysis.
  • Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.
  • Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
  • Evaluated the effectiveness of current fraud prevention measures, recommending enhancements as necessary based on findings from thorough risk assessments.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
  • Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
  • Evaluated success of fraud detection systems to identify areas for improvement.
  • Established strong relationships with external partners such as banks and credit bureaus, facilitating efficient exchange of information related to suspected fraudulent activities.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed transactions and receipts to identify any suspicious activity.

Education

Associate Of Arts And Sciences - Chemistry

MNG, Congo Brazzaville)
Congo
05.2014

Skills

  • System monitoring
  • Security Protocols
  • Incident Response
  • Capacity Planning
  • Student assessments
  • Industry Trends
  • Technical Support
  • Technology Integration
  • Learning Strategies

Certification

Provide first Aid, and safety training

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Quality Edge

Quality Edge
09.2022 - Current

Data Payroll & Hiring

Appro.inc
06.2022 - 09.2022

Supervisor

WESCO
04.2019 - 06.2022

Fraud Analyst

UBA Bank
06.2014 - 04.2016

Associate Of Arts And Sciences - Chemistry

MNG, Congo Brazzaville)

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Eugene Knew-mercy