Eugene Konde
San Antonio,TX
Summary
A committed dental assisting student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and patient care. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiver
Bella Groves memory care facility
San Antonio , TX
2024.02 - Current
- assist residents with dementia with daily living activities
- Supported bathing, dressing, and personal care needs.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
- Built strong and trusting rapport with clients and loved ones.
Remote Eligibility Specialist Rep
Maximus
San Antonio , TX
2023.02 - 2024.02
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Processed benefits applications and documents for food stamps and medical assistance.
- Explained reasons behind application denials and recommended further action.
- Entered client information and files into databases for further review and tracking.
- Gathered financial information from clients regarding income, assets and debts.
Dispute and Fraud Agent
Conduent
San Antonio , TX
2021.11 - 2023.01
- Effectively multitasked within a fast-paced call center environment handling high-volume inbound and outbound calls
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Made recommendations for closing accounts and performed associated follow-ups.
- Prepared, documented, and assembled evidence for potential prosecution and civil litigation.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Maintained strong call control and quickly worked through scripts to address problems.
Waitresss/ host
Bethesda senior living
St. Louis , Missouri
2020.02 - 2021.09
- Answered the telephone to provide dining information and take reservations..
- Greeted guests and gathered information to seat groups or place them on the waitlist.
- Cleaned and restocked counter areas, replenished cash drawers, and checked server supplies to facilitate operations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Utilized POS system to total meal costs and add taxes for final bill calculation
Education
RDA - Dental Assisting
Dental Assisting School of Texas
2024-10
High School Diploma -
Gateway Stem High School
06.2020
Skills
- First aid and CPR
- Problem-Solving
- ADL Assistance
- Basic Housekeeping
- HIPAA Compliance
- Documentation
- Paperwork Processing
- Call Management
- Instrument Sterilization
- Treatment room setup
- Chair-side support
- Strong writing and verbal skills
- Table Bussing
- Food inspection
- POS operation
- Food station setup
- Cash Handling
Certification
- CPR 08/2024
- RDA 10/2024
- CNA 06/2020
- FOOD HANDLER 05/2024
Languages
Swahili
Native/ Bilingual
Shona
Native/ Bilingual
Timeline
Caregiver
Bella Groves memory care facility
2024.02 - Current
Remote Eligibility Specialist Rep
Maximus
2023.02 - 2024.02
Dispute and Fraud Agent
Conduent
2021.11 - 2023.01
Waitresss/ host
Bethesda senior living
2020.02 - 2021.09
RDA - Dental Assisting
Dental Assisting School of Texas
High School Diploma -
Gateway Stem High School
- CPR 08/2024
- RDA 10/2024
- CNA 06/2020
- FOOD HANDLER 05/2024
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